What are the responsibilities and job description for the Program Director position at Center for Urban Community Services | CUCS?
The Center for Urban Community Services (CUCS) is a nationally recognized human services organization and one of the largest providers of housing and social services in the country. For over four decades, CUCS has been at the forefront of addressing homelessness by delivering integrated housing, health, and social services to individuals and families across New York City.
We are currently seeking a Program Director to lead Park House and The Webster, two adjacent supportive housing residences located in the Tremont neighborhood of the Bronx. Together, these programs serve 110 formerly homeless and special needs individuals, including individuals living with HIV/AIDS, through a recovery oriented, evidence based service model.
About the role:
The Program Director is a key leadership position at CUCS, responsible for the strategic, operational, and clinical oversight of a high impact supportive housing program. This role is ideal for a dynamic, equity driven leader who thrives in complex environments, values collaboration, and is deeply committed to delivering trauma informed, person centered, and culturally responsive services.
As part of CUCS’s broader leadership team, the Program Director plays a critical role in shaping program outcomes, developing staff, strengthening partnerships, and advancing innovation across the agency.
Key responsibilities include, but are not limited to:
What you'll do Program Leadership & Oversight
- Provide overall leadership and direction for clinical and case management services
- Ensure high quality service delivery aligned with recovery oriented and evidence based practices
- Oversee program operations, physical space, and day to day functioning
People Management & Team Development
- Build, coach, and retain high performing multidisciplinary teams
- Foster a culture of accountability, support, and professional growth
- Lead effective supervision, performance management, and staff development
Compliance, Quality, & Risk Management
- Ensure compliance with regulatory and funder requirements
- Oversee incident response, crisis management, and risk mitigation
- Monitor quality assurance, outcomes, and continuous improvement efforts
Financial & Operational Management
- Manage program budgets and resources in alignment with organizational goals
- Track metrics and outcomes to inform decision making and improve impact
External & Community Engagement
- Cultivate strong relationships with funders, community partners, and government agencies
- Represent the program and CUCS with professionalism and integrity
What you'll bring to the role:
- Strong leadership and supervisory experience managing multidisciplinary teams
- Clinical and operational expertise in behavioral health, homelessness, and supportive housing
- Demonstrated experience implementing evidence based models such as Housing First, harm reduction, and trauma informed care
- Commitment to equity, inclusion, and culturally responsive leadership
- Excellent communication skills with the ability to engage diverse stakeholders
- Data driven mindset with experience using outcomes to guide program improvements
- Knowledge of regulatory requirements in human services
- Experience with crisis response, incident management, and risk mitigation
- Proficiency in Microsoft Office and service related databases (e.g., TMS, MAVEN)
- Multilingual skills a plus
Requirements:
- Master’s degree in social work, mental health counseling, public administration, public health, human services, psychology, or a related field
- Minimum of 5 years of experience working with related populations in a human services organization
- Minimum of 3 years of supervisory or management experience in human services, public health, or social services
Preferred:
- Experience in supportive housing and familiarity with DOHMH, OMH, or HASA regulations
- LMSW, LCSW, or LMHC
Why work at CUCS:
At CUCS, you’ll join a mission driven organization that values leadership, innovation, and impact. We invest in our people and offer a comprehensive benefits package, including:
- Generous time off including PTO, sick time, personal days, and paid holidays
- Comprehensive medical, dental, and vision coverage
- 403(b) retirement plan with pre tax savings options
- Transit subsidy and commuter benefits
- Paid Family Leave and Short Term Disability
- Health Savings Account and life insurance
- Tuition reimbursement and professional development opportunities
- Employee Assistance Program
If you’re passionate about supportive housing, committed to equity, and excited to lead meaningful work that changes lives, we encourage you to apply and grow your leadership career at CUCS.