Associate Director for Programs

Working closely with the Chief Program Officer (CPO), the Associate Director for Programs is responsible for supporting the overall quality and integrity of program service delivery. Duties include ensuring services are provided in a manner consistent with program design, including the Cycles of Well-being, Trauma­ Informed Care core principles, a two-generation approach, and grant and contract requirements. The Associate Director of Programs has the primary responsibility of supporting outreach efforts, monitoring program evaluation and outcomes, creating efficiencies in program processes, and supporting accreditation efforts.

RESPONSIBILITIES

•          Serve as thought partner to CPO and program staff to streamline systems, increase efficiencies, and provide trauma informed services; act on behalf of CPO in the event of absence.

•          Lead outreach efforts agency wide to represent CTL services in community as needed.

•          Contribute to the integration of a comprehensive client management information system. Help to ensure the system uniformly collects data that supports the advancement of key learning agenda questions, participant measures of progress, and other critical evidence building priorities.

•          Make recommendations to ensure streamlined data collection processes that comply with regulations.

•          Partner with Leaming and Development, CPO, and Department Directors to ensure quality training and onboarding for program personnel.

•          Act as leader in moving program related projects forward to support operational success.

EDUCATION AND EXPERIENCE

•          Master' s degree in Social Work or related field preferred.

•          Minimum of five years of related management experience.

•          Knowledge and experience with compliance and government funding streams, managing data, departmental oversight and supervision, budgeting, and planning.

KNOWLEDGE, SKILLS, ABILITIES

•          Build and maintain relationships with agency professionals within CTL and with external agency representatives and partners.

•          Manage multiple demanding tasks simultaneously. Prioritize and coordinate projects effectively to meet agency needs.
•          Demonstrate clear and effective oral and written communication. Demonstrate strong, creative, strategic, and analytical thinking skills.

•          Deal with sensitive situations in a non-threatening, professional and supportive manner; show initiative to see what needs to be done and willingness to do it; demonstrate a strong work ethic and commitment to working well with others.

•          Knowledge of Windows operating system and Office products, including Microsoft Word, Excel and Outlook and to use them. Ability to learn and use any other software programs or applications needed in the operations of programs for the purposes of data collection and reporting.