What are the responsibilities and job description for the Medical Call Center Coordinator position at Center for Reproductive Medicine?
The Center for Reproductive Medicine (CRM) has been a leader in treating fertility patients in Central Florida since 1985. Combining decades of experience with state-of-the-art technology, CRM has achieved some of the highest pregnancy rates in the southeast. CRM is also known for providing compassionate patient care and individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.
We currently have an immediate opening for a motivated professional to be a part of our high-volume call center. The successful candidate will be working our of our Winter Park, FL office. This job may be performed 100% remotely upon successful completion of training. Training takes approximately 3-6 months and is entirely onsite at our Winter Park, FL location. You must be able to work in-person at our Winter Park, Florida office for the entire duration of the training period. This is a full-time position with a schedule of M-F 8:00am – 4:30pm
Assignments include but are not limited to:
- Assesses patient needs, answers general questions and schedules appropriate types of appointments.
- Maintains patient satisfaction through coordination with physicians and other teams within the practice.
- Provides direction and instruction for the completion of patient documentation and all items needed by the practice.
- Obtains insurance information for patients for verification of benefits by financial department.
- Manages cancellations and physician schedules to minimize any clinical downtime.
- Enters all patient inquiries into the appropriate databases/systems.
- Assists with all financial counseling and patient services activities as needed.
Applicants must have excellent communications and computer skills; capable of multi-tasking and working in a fast-paced environment; Bilingual (English and Spanish) preferred. Experience working in a call center environment is ideal. Knowledge of women’s health is a Plus.
CRM is a physician practice of approximately 80 employees dedicated to the treatment of infertility. For more information on the company, please visit our website at www.ivforlando.com
CRM is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.
Inception offers fantastic benefits to our team:
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays
- PTO starting at 18 days/year
- Employee recognition program
- Continuing education/professional development reimbursement and time off
- Employee referral program
- HealthJoy benefit concierge service and more!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Winter Park, FL 32789
