What are the responsibilities and job description for the Clinical Receptionsit/Scheduler position at Center for Psychiatric Trauma and Mental Health?
Clinical Receptionist/Scheduler
Monday-Friday 9:00 AM to 5:30 PM
Role Overview: The clinical receptionist/scheduler in our mental health therapy office is responsible for overseeing the daily functions of the clinic, ensuring efficient operations and providing excellent service to patients. This role requires strong organizational skills, effective communication abilities, and a commitment to maintaining a welcoming environment for clients.
Key Responsibilities:
Patient Intake & Management:
· Handle incoming calls and manage patient inquiries, providing timely responses.
· Oversee the patient intake process, including scheduling initial appointment and rescheduling clients if they call the office phone. Therapist will handle scheduling their clients as it fits their schedule.
· Ensure the client has completed all necessary paperwork prior to their appointment.
· Maintain accurate patient records in Electronic Medical Records (EMR) systems, ensuring all information is current and compliant with regulations.
· Coordinate with co-workers and biller collections or insurance issues to notify clients as soon as CPTMH becomes aware of changes on client’s insurance policy.
· Collect copays or payments when client arrives.
· Collect overdue copays or invoices by calling, emailing, and/or mailing clients.
Office Operations:
· Ensure smooth daily operations of the therapy office by managing administrative tasks efficiently.
· Maintain office supplies and equipment and notify admin when supplies are needed.
· Manage correspondence and communications within the office and with external office personnel.
Client Relations:
· Greet patients warmly upon arrival, creating a welcoming atmosphere when appropriate.
· Assist clients with appointment scheduling, insurance verification, payment processing, and completion of necessary paperwork.
· Address any patient concerns or issues promptly to enhance client satisfaction.
Requirements:
Receptionist/Scheduling in a medical clinic experience strongly preferred
High School/GED diploma or equivalent
Insurance verification experience and working knowledge of insurance terminology strongly preferred
EHR experience preferred and relevant office software applications
Behavioral Health experience preferred
Reference check, background check, and onboarding drug test required
Physical Demands:
Will require extensive desk use and computer use
Light lifting may be required
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Professional development assistance
Work Location: In person