Medical Office Receptionist with Coordinator Support

Job Title: Medical Office Receptionist with Coordinator Support

Company: Center for Plastic Surgery Ann Arbor

Location: Trinity Health Ann Arbor Hospital- Reichert Health Medical Center, Ypsilanti, Michigan

About Us: For 30 years, the Center for Plastic Surgery Ann Arbor has been a leading provider of cosmetic surgery and medical spa services, committed to delivering exceptional patient care and transformative aesthetic results. Our state-of-the-art facility offers a wide array of surgical and non-surgical procedures, performed by a team of skilled professionals dedicated to excellence and patient satisfaction. To learn more, please visit our website at: www.cpsaa.com

Our Team: Our team is comprised of highly dedicated, ambitious, and hardworking professionals who are passionate about learning and providing exceptional client and patient care. We are a close-knit group seeking individuals who share our values and enthusiasm to join our team.

Position Overview: The Center for Plastic Surgery in Ann Arbor is seeking a friendly, organized, and customer-focused Medical Office Receptionist to join our team. This role serves as the first point of contact for patients while providing essential administrative support to both the Reception and Coordinator teams.

The ideal candidate is highly organized, detail-oriented, compassionate, and thrives in a fast-paced environment. They must be able to manage multiple priorities while delivering exceptional patient care and customer service.

The primary responsibility of the Medical Office Receptionist is to oversee front desk operations, ensuring a welcoming and efficient experience for every patient and visitor. In addition, this position provides administrative support to the Coordinator team by assisting with surgery scheduling, patient consultations, and new patient inquiries. This role is instrumental in maintaining smooth daily operations and ensuring a seamless patient experience from the initial phone call through treatment planning.

Key Responsibilities:

Reception Support (Primary Role)

Appointment Scheduling

• Coordinate patient appointments and consultations, optimizing scheduling efficiency while accommodating patient preferences and provider availability. Manage appointment reminders and follow-up communications.

Patient Relations

• Greet patients and visitors with a warm and welcoming demeanor, ensuring a positive first impression of our practice. Answer phone calls, schedule appointments, and respond to inquiries courteously and professionally.

Customer Service Excellence

• Anticipate patient needs and proactively address concerns or inquiries to ensure a seamless and satisfying experience. Listen attentively, empathize with patient concerns, and provide appropriate assistance or escalation to resolve issues promptly.

Data Entry Collection

• Verify patient information, collect necessary documentation, and ensure accurate completion of intake forms. Check in patients for their visits, process services rendered, and reconcile daily transactions.

Administrative Support

• Assist with various administrative tasks, including data entry, filing, scanning, and faxing documents. Collaborate with clinical staff and other team members to facilitate efficient workflow and optimize patient care delivery. Support physicians, nurses, and office staff with administrative tasks as needed.

Financial Transaction Processing

• Handle financial transactions and payment processing for patient encounters.

Coordinator Support (Support Role)

Surgery Scheduling

• Onboard surgical cases, including all pre- and post-surgical appointments. This involves preparing surgical charts and collecting surgical prepayments under the direction of the Coordinator.

Patient Consultation Discussions & Communications

• Engage in discussions with patients about surgery scheduling, fees and financial timelines, clearance requirements, and general patient communication inquiries.

New Patient Inquiry & Lead Management

• Facilitate discussions with new patients and assist the Coordinator with lead tracking efforts along with post-consultation follow-up.

Schedule Maintenance

• Assist the Coordinator in managing physician scheduling templates to ensure smooth and effective clinic and surgery schedules.

Financial Management

• Process financial transactions for surgical procedures along with providing patient education about financing programs.

Administrative Support

• Assist the Coordinators with various administrative tasks.

Qualifications and Preferred Skills:

• High school diploma or equivalent required; additional education or certification in medical office administration is preferred.
• Previous medical receptionist experience preferred; plastic surgery, dermatology, cosmetic, aesthetic practice experience strongly preferred.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Proficiency in computer skills, ideally including experience with electronic medical records (EMR) systems and Microsoft Office applications.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proven ability to strategically manage complex, multi-provider calendars across both surgical and med spa divisions, intelligently sequencing appointments to eliminate provider downtime and maximize practice revenue.
• Knowledge of medical terminology and procedures related to plastic surgery and aesthetic treatments is a plus.
• Knowledge of HIPAA regulations and patient privacy standards.
• Experience with processing payments
• A successful candidate is compassionate, detail-oriented, highly organized, and thrives in a fast-paced environment. They possess excellent communication skills, anticipate patient needs, and take pride in providing an exceptional experience from the initial consultation through the patient's surgical journey.

Benefits:

• Competitive hourly wage and comprehensive benefits package
• Health and dental insurance plans, including life and long-term disability coverage
• Retirement savings plan (upon eligibility)
• Paid time off
• Holiday pay
• Employee discounts on procedures, medspa services, and skincare products
• No nights/weekends
• Convenient on-site parking

Position Details:

Job Type: Full-time

Pay: $18.00 - $22.00 per hour (depending on experience)

Expected hours: 40 hours per week, Monday to Friday

Work Location: Ypsilanti, MI (In-person position)

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Dependent care reimbursement
• Dependent health insurance coverage
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training

Experience:

• healthcare: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22