Patient Care Coordinator/Front Desk

Patient Care Coordinator

Exciting opportunity for those who enjoy working on a dynamic team and with physical therapy patients.

Potential dual trained position at our friendly front desk and/or in the back office as a technician, assisting clinicians with excellent care.

Company values include "PATH": Passion, Accountability, Trust, and Humility.

Qualifications:

• High School Graduate or Equivalent
• Mature reasoning ability
• Knowledge of the reasons for patient care administered in the facility
• Knowledge of medical terminology, physiology, anatomy, and neurology is preferred.
• Proficiency in English, Spelling and Math.
• Detail oriented and strong ability to track tasks and follow through on duties
• Previous receptionist experience in health-related office to include computer knowledge, multiple phone line handling
• Excellence in customer service and teamwork
• Computer efficiency and knowledge of multiple computer programs.

Duties:

• New Patient intake via telephone (Calling and handling referrals).
• Accurate data and demographic collection for tracking purposes.
• Acquire accurate information as necessary for authorization, billing, scheduling, and provision of physical therapy services.
• Verification of health insurance coverage (for coverage purposes)
• Acquire and track patient treatment frequency and duration (assist authorization staff as requested).
• Maintain current authorizations and prescriptions as delegated (assist authorization staff as requested).
• Accurate entry of all patient information.
• Schedule new and current efficiently, accurately and promptly.
• Triage patients for priority in scheduling.
• Communicate effectively with patient and therapist regarding scheduling needs and/or concerns.
• Communicate effectively with insurance companies to assure that information received is accurate to avoid complications with patient claims payments (to assist authorization staff as requested).
• Displays positive attitude towards all ages and races of clients without prejudice.
• Greet and direct patients to the appropriate area or staff.
• Check patients in on the computer system and help them navigate through the kiosk.
• Provide appropriate paperwork/portal access for clients and check for accuracy/completeness.
• Scan intake paperwork into electronic medical records as required.
• Answer and handle multiple phone lines.
• Greet all guests and clients who enter the office within a timely manner.
• Give tours of the office to potential customers/clients.
• Request surgical reports, imaging and special tests as needed or requested.
• Perform filing and record keeping to maintain organization of office and medical records.
• Triage phone calls to appropriate personnel. Accurately obtain callers information.
• Follow up on tasks as needed.
• Call patients as needed for no shows, cancellations, and status checks.
• Maintain a 90% arrival rate with 65 patients scheduled on full time clinical staff schedules.
• Assist in FOTO program as delegated.
• Collect all co-pays and coinsurance prior to patient treatment.
• Schedule follow up visits for patients accurately with appropriate therapist, frequency and duration.

Physical Demands:

• Physical activity including prolonged sitting.
• Escorting patients/clients into our out of the facility as needed
• Must have sufficient freedom of total body movement to stand up and sit down at workstation
• Must be able to squat and stoop to lift at least 25# box of paper or 25# stack of charts. Possesses the physical traits to perform all clerical duties. Must be able to reach for files and charts above shoulder height.
• Has sufficient eyesight to be able to type on a computer for extended periods of time. Must have sufficient hearing ability to be able to answer telephone calls and respond to audio alarms.

Mental Abilities:

• Must be able to follow verbal and written instructions.
• Must be able to organize workload and prioritize workload.
• Must be able to work in a small office with multiple telephone calls, noise generated by computer printers, and occasional talking.

Working Conditions:

• Inside under normal temperatures; adequate light, ventilation, and space. Works mostly with others; occasionally alone; moderate noise from equipment and instruction of patients.
• No unusual hazard risks.
• May be asked to assist in patient care in the event of a disaster; therefore, potential exposure to patients could occur.
• Exposure to various chemical agents typically used in an office setting.
• Conditions of work may involve exposure to communicable diseases and on the job injuries

Have you seen our Google Reviews? These positions will not last long so apply today!!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18