What are the responsibilities and job description for the Front Office Receptionist - TENT position at Center for Neurosciences?
Essential Job Responsibilities:
- Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments and arrives patients.
- Opens and closes office 7:45 a.m.- 5:00 p.m.
- Balances payments received and prepares daily payment report.
- Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
- Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
- Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures.
- Communicates financial obligations such as copays or balances owed to patients and collects fees at the time of service as appropriate.
- Communicates the purpose of and completes all necessary regulatory forms with patient.
- Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals
- Assists with referrals and pre-certifications at the time of encounter
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
- Performs general office duties such as maintaining lobby appearance, stocking business cards, wiping down lobby surfaces and chairs.
- Verifies insurance information & eligibility two weeks prior to the scheduled appointment date. Will also verify eligibility for all Medicaid plans on the same day of service
- Fulfills organizational responsibilities as assigned including:
- respects and promote patient rights
- responds appropriately to emergencies
- shares problems relating to patients and/or staff with Practice Manager
- works as a productive member of the team helping co-workers as needed and/or assigned
- Performs other duties as assigned.