Care Coordinator

Full-Time/Non-Exempt/Helena, Crisis Facility

Care Coordinator

Job Duties:  

•    Ensure client care is coordinated between clients and all healthcare providers, continuous collaboration with local agencies to establish continuity of care for the clients. 

•    Ensure clients’ access to needed services during transitions from different levels of care, expedites and facilitates client understanding of health needs.

•    May consult with Director of Service, Licensed Program Supervisor, or other members of the treatment team to determine course of action and future care pathway(s).

•    Provides education, reinforcement, and frequent communication with clients about their physical and behavioral health status. 

•    Administers screening tools, proactive identification and active intervention to assist with provider evaluation of client’s current status and on-going care needs. Tracking and reporting client outcomes based on various measurements and screening tools.

•    Available as needed for consultation and coordination efforts.

•    Assists with both internal and external warm hand-offs and referrals.

•    Schedules for immediate follow-up appointments. Ensure warm hand-offs and supported introductions to next-level providers.

•    Documents referrals, care transitions, and outcomes tracking.

•    Enters benchmark data specific information into electronic health record and other databases.

•    Responsible for applying consistent criteria for management and coordination of client care plan, strategies and continuing goals that have been identified by client and their individual care needs.

•    Communicate effectively with clients and treatment team to include both oral and written communication.

•    Provides encouragement and support for clients to assist them in solving difficulties they have managing and improving their health.

•    Develop strategies to remove barriers, allowing clients to achieve optimal health status.

•    Must complete and pass medication training test within initial probation period and provide medication transport.

•    Completes documentation as required and appropriately maintain all required paperwork in accordance with Many Rivers’ policies.

•    Communicate effectively with supervisors, therapists, medical providers and other team members to provide quality continuity of care for the clients. 

•    May perform operation or facility tasks as needed (i.e. – laundry, dishes, vacuuming) for upkeep of facility. 

•    Must have a valid MT driver’s license, personal vehicle and current vehicle insurance.  Travel is required and may transport clients. 

Minimum Qualifications:   

•    Bachelor’s degree in human services field or individuals with other educational backgrounds who, as providers, consumers, or advocates of mental health services have developed the necessary knowledge and skills. 

•    OR High School/GED and a combination of relevant experience and/or education equaling at least four years.  

•    Experience with case management or community behavioral health required.  

•    Crisis experience preferred.

Hourly Wage: $22.69 DOE 

Shift Differential: 

Benefits:

•  401K Matching Contributions
• Health Insurance
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Flexible Work Schedule
• Paid Holidays
• Paid Birthday
• Pet Insurance

All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Checks. Will be required to take Sexual Abuse Training. 

About Us:

Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress — such as family and relationship problems, serious health problems, or workplace, school place and financial stressors — alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.

We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment. 

Mission: Many Rivers Whole Health partners with people and communities to serve the whole person – body, mind, and spirit – by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach. 

Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support.

Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.

EQUAL OPPORTUNITY EMPLOYER: 

Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.