What are the responsibilities and job description for the IT Developer and User Support position at Center for Life Management?
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Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness.
Working as an integral member of the Information Technology (IT) Department, the IT Developer and User Support staff is responsible for supporting web-based application development, assisting users, developing an efficient and robust IT environment, evaluating and resolving support issues, and escalating requests to more senior members of the IT Team. This is a full time, 40 hour per week entry level developer position.
Major Functional Areas and Description of Duties
- Assist with developing a well-documented, efficient, and robust IT environment.
- Evaluate support issues with regards to those systems, providing exceptional user-support, and escalate requests to more senior members of the IT team.
- Assist with ongoing evaluation, repair and improvement of existing programs and systems.
- Support efforts for integrating other IT products into the IT department toolset.
- Realize assigned objectives associated with coverage for other IS staff in the event primary is unavailable.
- Demonstrate collaborative involvement in planning and operations.
- Responsible for reporting work targeting automating reporting, improving efficiencies in generation, validation, and distribution of reports, as well as communicating and responding to reporting concerns.
- Complete other assigned duties and responsibilities consistent with knowledge, skills, and abilities.
- Represent CLM in a professional and appropriate manner in all settings.
- Perform all duties and responsibilities identified or assigned by supervisor in accordance with CLM & ITS departmental policies and procedures.
Physical Demands and Working Conditions
The majority of the work takes place in an office setting. Manual dexterity is needed to use computers and standard office equipment. Reliable transportation is required for travel to/from office locations. The ability to sit for extended periods of time is required.
Benefits
At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:
- Comprehensive health insurance (medical, dental, vision)
- Health Reimbursement Arrangement
- Flexible Spending Account
- Paid earned time (3 weeks in year one, caps at 6 weeks)
- Paid holidays (8) with bonus birthday holiday in your birth month
- 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
- Life Insurance paid by company
- Short- and Long-Term Disability paid by company
- Accidental Death and Dismemberment Insurance paid by company
- Employee Assistance Program (EAP), accessible to staff and their natural supports
- Company issued cell phone and laptop as needed for role
- Scholarship for professional advancement
- Mileage reimbursement for applicable positions
- On the job training and continuing education opportunities
- Rewarding and supportive work environment with excellent opportunities for career growth
- Meaningful relationships with your co-workers and the individuals we serve
- Flexible work schedule
- Teamwork, teamwork and more teamwork!
The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a Master of Science in Clinical Mental Health Counseling (MS) degree in 3 years.
Who’s Eligible and What’s Required:
- Must be a regular, full-time CLM employee in good standing for 9 months or more.
- Must hold a Bachelor’s Degree.
- Must agree to a five (5) year commitment of full-time employment in good standing with the Center for Life Management (beginning from start date/year of Professional Development Program participation).
- Participants must maintain a B average to continue participation in the program.
- Cost of tuition is covered by Center for Life Management
- Employee is responsible for applicable taxable portion of tuition remission
Join CLM and make your career dreams a reality!
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Requirements:Qualifications and Skills
- Trade school, college or related experienced in information services/programming training.
- Preference provided to those with prior web application development experience.
- Proficient computer skills and solid understanding of Microsoft products (Office 365), HTML, relational databases.
- Basic understanding of hardware, operating systems, applications, and networks.
- Experience with MySQL and Java frameworks preferred.
- Experience with React, Node.js, and Express.js.
- Experience with Github repository.
- Strong interpersonal skills with ability to effectively communicate, both orally and written, technical information to others.
- Exceptional problem-solving skills and ability to manage competing projects while adhering to deadlines.
- Ability and desire to work as part of a team while also able to be self-directed and motivated in work.
- Ability to acquire and effectively execute new skills as needed according to evolving department needs.
