Bilingual Victim Services Advocate

The Center for Hope & Safety (CHS) serves survivors of domestic and sexual violence in Marion County, Oregon.

Spanish fluency pay differential offered

OVERVIEW
The Victim Services Advocate is responsible for providing direct advocacy, support, and resources to victims and survivors of domestic violence, sexual assault, human trafficking, and stalking. This position requires fluency in both English and Spanish. The Advocate works closely with survivors to provide emotional support, safety planning, crisis intervention, and referrals to appropriate community services.

JOB RESPONSIBILITIES
General Office Advocacy Competencies

• Bilingual in Spanish/English with the ability to speak, read, and write in Spanish / English.
• Complete 40 hours of Advocacy Training through Center for Hope & Safety (CHS)
• Offer individual services to child and adult victims/survivors of domestic violence, sexual assault, stalking and human trafficking.
• Assist survivors in developing short-term and long-term safety plans.
• Provide support, information, referrals, and emergency transportation to clients as needed to help survivors access needed services.
• Provide referrals for social, medical, and legal services and assist clients in obtaining necessary resources.
• Coordinate client appointments and case management services with other staff members or community partners.
• Provide information and education to survivors and the community regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain confidentiality in all matters and ensure accurate and up-to-date records on all activities.
• Participate in shared activities including hotline supervision, outreach efforts, hotline scheduling, staff meetings, shelter and office maintenance, hotline coverage, fundraising, and donation processing.
• Facilitate working relationship between community partners and CHS.
• Assist with training of new staff, volunteers, and practicum students, as needed.

Demonstrate Advocacy Skills

• Maintain good boundaries with colleagues.
• Promote and foster a diverse and discrimination/harassment-free workplace; establish and maintain professional and collaborative working relationships; contribute to a positive, respectful and productive work environment.
• Maintain regular and punctual attendance.
• Perform all duties in a safe manner; and comply with all policies and procedures.

Community Education and Involvement

• Represent CHS at community meetings and public forums.
• Provide accurate and informative education on domestic violence and sexual assault through community education/public speaking and awareness events.

Personal Development

• Participate in ongoing educational trainings related to domestic and sexual violence, community resources, and advocacy to enhance skills and knowledge.

QUALIFICATIONS

Basic Skills

• Strong written and verbal communication skills with the ability to give and receive feedback.
• Active listening skills, able to ask clarifying questions and respond appropriately.
• Empathetic and compassionate, with a demonstrated record of understanding and sensitivity to others' needs and feelings.
• Able to handle disagreements professionally, finding solutions that benefit both the organization and survivors.
• Ability to manage a variety of tasks and projects while thriving in a fast-paced environment.
• Computer proficiency, especially with Microsoft Office suite, including Teams, Word, Excel, and Outlook.
• Ability to operate a multi-line phone system effectively.
• Ability to work effectively in both individual and group settings.
• Self-motivated with the ability to function with minimal supervision and take initiative.
• Flexible schedule required, with the ability to respond to after-hours emergencies and work regularly scheduled evening and weekend hours.

Adaptability & Problem Solving

• Work collaboratively with a diverse group of staff members, volunteers, and community partners.
• Work independently, setting priorities and ability to track details, data, information, and activities as needed.
• Demonstrates resiliency - maintains composure under pressure and recovers quickly from setbacks.
• Adjusts easily to changing work environments and priorities.
• Excellent critical thinking - analyzes information objectively to solve problems.
• Identifies innovative opportunities for improvement and suggests creative solutions.

Required

• A car, valid driver’s license and proof of current automobile insurance.
• Ability to lift 20lbs.
• Approved background check as required by funders.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• In 2–3 sentences, what specifically interests you about working for a domestic violence/sexual assault agency, and how does your experience prepare you for this role?

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $23