Housing Supervisor

The Center for Hope & Safety (CHS) serves survivors of domestic and sexual violence, Human Trafficking and Stalking in Marion County, Oregon.

- Spanish fluency pay differential offered -

OVERVIEW

The Housing Supervisor provides leadership for the Center for Hope and Safety’s (CHS) Housing Programs. This role accomplishes program objectives by understanding and following all CHS Housing grants and programs, supervising, coaching and training staff; organizing and monitoring team workflow; preparing all required statistics and reports; and representing CHS in appropriate meetings with community partners.

ESSENTIAL FUNCTIONS

Supervisor Duties:

• Cooperate with other Supervisors and the Leadership team for the betterment of client services and CHS as a whole.
• Coordinate all housing-related CHS functions, ensuring the agency follows all applicable grant guidelines and housing laws.
• Ensure adequate staff coverage for housing program duties by developing work schedules, assigning and monitoring work, implementing productivity standards and resolving problems.
• Organize workflows and ensure that employees understand their duties or delegated tasks.
• Ensure all statistics and reports are collected, reviewed and submitted on a timely basis – specifically Rapid Rehousing APRs, Capers, monitoring quarterly utilization rate.
• Coordination with the CoC for CE “pulls.”
• Monitor employee productivity and provide constructive feedback and coaching.
• Receive feedback and resolve problems.
• Proactively escalate issues and propose solutions to management to improve operational efficiency and enhance client service delivery.
• Pass on information from Leadership and Management to employees and vice versa.
• Provide input in advance of promotions, or performance-based pay increases.
• Onboard and train new housing staff as well as provide ongoing education and training.
• Ensure adherence to legal requirements and CHS policies and procedures.
• Contributes to team efforts by helping to ensure survivor housing needs are met in alignment with the mission of the organization.
• Maintain reference manuals and implement new procedures as needed or assigned.
• Attend meetings to represent CHS, as assigned, related to housing policy and programs.
• Facilitate working relationships between community partners and CHS.
• Conduct outreach to housing-related agencies as appropriate.

Coordinate and Supervise Housing Duties Including

• Prepare all necessary reports in a timely fashion.
• Ensure services follow all appropriate funder and legal guidelines.
• Facilitate working relationships between community partners and CHS. Conduct outreach to housing-related agencies as appropriate to the staff position.
• Attend all appropriate meetings as directed by Supervisor.
• Coordinate client appointments and case management services in accordance with housing program requirements and with other staff members or community partners as appropriate.
• Offer individual services to adult, youth, and child victims/survivors of domestic violence, sexual assault, stalking, and human trafficking.
• Assist victims in developing short-term and long-term safety plans.
• Provide support, information, referrals and emergency transportation to help clients obtain social, medical, and legal services.
• Provide information and education to survivors regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain confidentiality in all matters; maintain accurate and up-to-date records on all activities.
• Participate in shared activities, which may include (but are not limited to) hotline supervision, outreach efforts, hotline scheduling, staff meetings, shelter and office maintenance, hotline coverage, fundraising activities, and donation processing.
• Assist with training new staff, volunteers, and interns as needed.

Set an example for all CHS employees

• Personal Development: Maintains professional and technical knowledge and skills.
• Maintain a flexible schedule, including occasional evening and weekend hours.
• Maintain good boundaries with colleagues.
• Function with minimal supervision; take initiative in resolving issues and meeting survivors and staff needs.
• Contribute to team efforts, perform advocate duties as needed.
• Maintain professional and technical knowledge, attend leadership trainings and educational workshops, and review appropriate professional publications.
• Promote and foster a diverse and discrimination/harassment-free workplace; establish and maintain professional and collaborative working relationships; contribute to a positive, respectful and productive work environment.
• Maintain regular and punctual attendance.
• Perform all duties in a safe manner; and comply with all policies and procedures.

Advocacy (As Needed)

• Provide educational presentations and trainings to the community and to other agencies on the issues of domestic violence and sexual assault as needed.
• Offer individual services to hotline callers, individuals who walk into office, and shelter residents.
• Assist victims in developing short-term and long-term safety plans. Provide support, information, referrals, and transportation to clients as needed.
• Provide information, referrals and advocacy which will help clients obtain social, medical and legal services. Note: This may include follow-up to determine outcomes of referral and advocacy efforts.
• Coordinate client appointments and case management services with other staff members as appropriate.
• Provide information and education to clients regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain accurate and up-to-date records on all activities.
• Participate in shared activities which include hotline supervision, outreach efforts, hotline scheduling, staff meetings, shelter and office maintenance, hotline coverage, fundraising activities, needs identification and donation processing.

QUALIFICATIONS

Basic Skills

• Strong written and verbal communication skills, able to give and receive feedback.
• Listens attentively, asks clarifying questions, and responds appropriately.
• Empathetic and compassionate with a demonstrated record of understanding and sensitivity to the needs and feelings of others.
• Handles disagreements professionally, finding solutions that benefit the organization and survivors.
• Managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
• Telephone and computer skills (specifically Microsoft Office suite, including Teams, Word, Excel, and Outlook).
• Demonstrated ability to work in both individual and group settings.

Leadership Skills

• Demonstrated ability to train and coach employees.
• Capacity to coordinate urgent services for individuals who are undergoing stressful situations while remaining calm and professional.
• Collaborative and excels at working with others to achieve shared goals.
• Experience in supervision, delegation, and/or fostering teamwork.
• Ability to assign tasks appropriately.
• Foster self-development to improve awareness and identity by taking steps to better yourself by learning new skills and overcoming challenges.

Adaptability & Problem Solving

• Demonstrates resiliency - maintains composure under pressure and recovers quickly from setbacks.
• Adjusts easily to changing work environments and priorities.
• Excellent critical thinking - analyzes information objectively to solve problems.
• Identifies innovative opportunities for improvement and suggests creative solutions.

Required

• Complete Certified Advocacy Training through Center for Hope & Safety (CHS)
• Approved background check as required by funders.
• Two-year degree or equivalent training or experience in advocacy, crisis intervention or related field required.
• Demonstrated ability in QuickBooks, client database, donor database, and Microsoft programs such as Excel and Word.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• A car, valid driver’s license, and proof of current automobile insurance.
• Ability to lift 20lbs.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)
• American Sign Language (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person