Care Coordinator - Community Crisis Response Team (5610)

*Sign-On Bonus

Take advantage of our new sign-on bonus! Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.

Location: Camden County, NJ

Job Type/Status: Full-Time

POSITION SUMMARY:

The Care Coordinator is a key member of the Crisis Response Team, responsible for supporting individuals and families experiencing behavioral health crises. The Care Coordinator ensures timely linkage to services, coordinates follow-up care, facilitates communication among providers, supervises Peer Specialists, and monitors client progress post-crisis to support stabilization and recovery. This role requires strong crisis management skills, excellent interpersonal communication, and the ability to navigate complex behavioral health systems in high-stress environments.

Duties and Responsibilities:

Initial Engagement and Assessment

• Collaborate with clinicians and Peer Specialists during or immediately following a crisis event.
• Gather client demographic and psychosocial information.
• Support safety planning in collaboration with clinicians and the client.
• Complete required documentation within established timeframes. 

Service Coordination and Linkage

• Facilitate referrals and warm handoffs to behavioral health providers, medical professionals, housing services, or other community supports.
• Schedule and confirm appointments; assist clients with transportation or logistical barriers.
• Maintain relationships with system partners and regularly update shared databases of services.
• Maintain an inventory of community resources and update the real-time database of available treatment services.

Follow-Up and Monitoring

• Conduct follow-up calls or visits (within 24-72 hours) to ensure engagement in services.      
• Track client progress and ensure continuity of care for up to 30 days post-crisis.
• Re-engage clients who miss appointments or need additional support.
• Coordinate with the Data Manager to support program evaluation and reporting.

Supervision and Peer Support Coordination

• Supervise Peer Specialists and ensure effective collaboration with counselors. 
• Partner with Peer Specialists to provide education to citizens and stakeholders about available recovery and social services.

Collaboration and Communication

• Act as a liaison among clients, families, service providers, and the Crisis Response Team. 
• Participate in team meetings, case consultations, and multidisciplinary planning. 
• Communicate effectively with all stakeholders during and after a crisis.

Crisis System and Program Support

• Support development and implementation of crisis response and contingency plans. 
• Assist in conducting risk assessments and updating response plans. 
• Coordinate care for high-utilizers and clients with co-occurring disorders or complex needs. 
• Lead debriefing sessions post-crisis to identify areas for improvement. 
• Support the implementation of emergency drills and simulations. 
• Assist with coordination of logistics and resources during crises. 
• Maintain knowledge of best practices in crisis intervention and trauma-informed care.

Qualifications: 

• Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred).

• Minimum 2 years of supervisory experience.

• Minimum 3 years of experience working with individuals with behavioral health challenges, substance use, or co-occurring disorders.

• Experience with crisis services, EMS, emergency departments, or community-based response preferred.

• Strong understanding of behavioral health systems, community resources, and crisis management best practices. 

• Excellent communication, documentation, and organizational skills.

• Proven leadership ability and experience working with diverse teams and stakeholders.

• Ability to make sound decisions under pressure and work flexible hours, including nights and weekends.

• Experience with trauma-informed care and recovery-oriented systems. 

• Valid driver's license, insurance, and clean driving record; ability to operate agency vehicles.

• Ability to lift up to 50 pounds.

Benefits:

At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday

• 401k Plan

• Medical insurance plan options

• Dental & Vision Insurance

• Prescription Insurance

• Life Insurance

• Flexible Spending Accounts

• Health & Wellness Activities

• Ongoing Training & Professional Development Opportunities

• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together, our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit the Center For Family Services website at www.centerffs.org.

Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.