ESOL Program Assistant - English/Spanish Bilingual Required

Description

Center for Family Life in Sunset Park 

ESOL Program Assistant position 

The Center for Family Life is seeking a full-time non-exempt Program Assistant to provide support to the English as a Second Language (ESL) Project. Duties include but are not limited to providing administrative support, assisting students, and ensuring accurate data and documentation across the program. 

Program & Student Support 

• Conducting outreach activities   
• Facilitating intake group sessions and revision of enrollment for each student; ensure each student's file is updated with appropriate signed documents, test scores, and level of class, preparing sign-in sheets for each class. 
• Maintain updated student files, test scores, and placement information. 
• Follow up with students regarding attendance and support their program completion. 
• Assist students with accessing community resources (food pantries, legal referrals, housing support). 
• Support students with public benefit applications (SNAP, IDNYC, health insurance) and basic forms. 
• Connect students to case management or social services as needed. 
• Provide guidance on low-cost or free services (adult education, immigration support, testing centers). 
• Prepare class materials, create and update orientation slides on boarding materials packets, and classroom setups. 

Data & Waitlist Management 

• Maintain the testing calendar. 
• Collect and organize attendance, testing results, instructional hours, and benchmark data. 
• Enter all required student information into online systems accurately and on time. 
• Monitor and manage waitlists, conduct outreach when openings become available, and update NYC RISE. 

Team Collaboration 

• Work closely with the Program Coordinator and ESL teachers to maintain required statistics and reporting. 
• Assist staff with class logistics and student communication. 
• Perform additional duties as assigned.  

Desired Qualifications: 

• Associate's degree or higher, preferred
• Bilingual English/Spanish required
• Strong verbal and written communication skills, excellent interpersonal skills
• strong time management skills, including demonstrated capacity to complete assignments under strict deadlines
• High level of organization, attention to detail, and follow-through
• Dependable, punctual, and able to maintain a high level of confidentiality.  
• Ability to work with a diverse population. 
• At least two years of experience in a similar setting, strongly preferred
• Proficiency with Microsoft Word and Excel (includes facility with spreadsheets and tables).
• Ability to work independently and as part of a team, and demonstrated willingness to take initiative and assume other responsibilities as needed. 
• Availability to work some evening hours required

Salary Range: $43K to $45K 

BENEFITS 

• Medical, dental, vision, and life insurance benefits, along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan
• Up to four weeks of paid vacation
• Individual supervision and ongoing professional development opportunities

NYC Equal Employment Opportunity Statement 

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices. 

Salary : $43 - $45