What are the responsibilities and job description for the Patient Service Rep Dental position at Center For Family Health?
- Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.
- Enters and verifies all demographic information into the electronic medical record system.
- Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.
- Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.
- Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.
- Maintains cash box during each shift to ensure all cash-box money is accounted for.
- Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.
- Checks in-basket daily and completes pending tasks.
- Completes robust reminder calls daily.
- Assists with waitlist.
- Assists with administrative duties (faxing, copying, mail, reports, etc.)
- Assists in coordinating Dental referrals.
- Verifies prior authorization statuses.
- Ensures payments are received for denture and partial services.
- Follows proper process for STAT tests ordered by provider.
- Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.
- Completes department-specific projects, such as patient tracking and follow-up.
- Conforms with and abides by all regulations, policies, work practices and instructions.
- Ability to work effectively both independently and in a team environment.
- Excellent communication skills, both written and verbal.
- Excellent computer skills.
- Excellent customer service skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize and manage time effectively.
- Stress management.
Ability to maintain strict standards of confidentiality regarding patient information