What are the responsibilities and job description for the Clinic Education Manager position at Center for Family Health?
Join a mission‑driven team dedicated to Opening the Door to Healthcare for All.
Why This Role Matters
The Clinic Education Manager plays a key role in ensuring high‑quality care by developing and supporting the clinical workforce. You will design and deliver education programs, champion evidence‑based practice, and serve as the EMR super user to help teams document efficiently and compliantly. This role directly impacts the safety, consistency, and quality of patient care across the clinic.
What We Offer
- Medical, Dental & Vision Insurance
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Short-Term & Long-Term Disability
- Employer-Paid Life Insurance Voluntary Life Options
- 403(b) Retirement Plan with 3% employer match after one year
- Continuing Education Fund
- Public Service Loan Forgiveness (PSLF) eligibility
- Generous Paid Time Off
- 9 Paid Holidays 1 Personal Holiday
- Perfect Attendance Bonus (eligible hourly staff)
- Discounted Jackson YMCA Membership
Your Day-to-Day
Education & Training
- Lead orientation for newly hired clinical staff.
- Develop ongoing skills training, competency assessments, and annual education.
- Coordinate certifications and continuing education opportunities.
- Create educational resources (manuals, videos, job aids).
- Deliver coaching and bedside teaching.
EMR Super User Support
- Lead EMR onboarding, training, and competency development.
- Standardize documentation workflows.
- Provide operational support and troubleshooting.
Clinical Practice Support
- Serve as a resource for RNs, MAs, providers, and clinical teams.
- Update workflows, policies, and procedures with evidence‑based standards.
- Collaborate with leadership to improve operations and patient care.
Quality & Compliance
- Conduct documentation and medication audits.
- Support inspections, accreditation, and internal audits.
- Participate in quality, safety, and education committees.
- Assist with continuous quality improvement and corrective plans.
Leadership & Management
- Supervise MA Clinic Educators and ensure consistent onboarding and performance standards.
- Set schedules and assignments; address performance issues as needed.
- Ensure safe work environments and adherence to conduct standards.
- Communicate education goals and progress to leadership.
- Maintain regulatory compliance (OSHA, Joint Commission, CDC, state guidelines).
- Support budgeting and verify payroll/timekeeping.
- Collaborate with leadership and HR.
- Provide clinical support as needed.
What Makes You a Great Fit
Required:
- Active RN license in Michigan
- Bachelor of Science in Nursing (BSN)
- BLS certification (or ability to obtain)
Preferred:
- 1 year supervisory experience in a healthcare setting
Skills & Strengths:
- Strong communication and customer service skills
- Leadership, training, and mentoring abilities
- Project management and presentation skills
- Strong organization, detail orientation, time‑management
- Ability to work both independently and collaboratively
- Ability to maintain confidentiality with patient information
Position Type & Hours
Full‑time, exempt. Occasional additional hours may be required for urgent issues, regulatory deadlines, or on‑call needs.
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We look forward to learning more about you!
Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.