What are the responsibilities and job description for the Bilingual Customer Service Representative/Receptionist position at Center for Disability Rights and Careers?
ABOUT THE ORGANIZATION
The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves.
Our workplace is welcoming to all. We strongly encourage qualified individuals with disabilities to apply. We are proud to be an equal opportunity and affirmative action employer and are committed to creating an inclusive and accessible environment for all candidates.
Job Summary:
The Bilingual Customer Service Representative/ Receptionist will be responsible for managing the front desk, greeting visitors, answering phone calls, and handling administrative tasks to ensure smooth office operations and a welcoming environment for guests, clients, and staff members.
Job Duties:
- Greeting and welcoming guests i.e., consumers, CDPAS attendants, and the public and directing them to the appropriate staff members.
- Answering incoming telephone calls, taking messages, transferring calls as needed and writing electronic tickets to appropriate staff members.
- Performing tasks like scheduling appointments, managing mail, and preparing meeting rooms.
- Answering inquiries and providing assistance to visitors and clients.
- Ensuring that the reception area is clean, organized, and welcoming.
- Copying, faxing, filing, and other administrative duties as needed.
- Processing voicemails for the Pooled Trust members by using Web Office (internal software program) and calling the members back.
- Supporting activities ensuring workplace safety.
- Maintaining the highest level of confidentiality which contributes to an inclusive, accessible, and equitable work environment.
Qualifications
1. Education Requirements:
- High School Diploma or General Education Degree (GED).
2. Experience Requirements:
- A minimum of one (01) year of customer service and call center experience required.
Skills and Competencies:
- Proficient in written and oral language skills, bilingual in English and Spanish.
- Ability to provide friendly and helpful service to visitors and clients.
- Ability to answer and transfer calls professionally.
- Ability to maintain confidentiality as per the nature of work.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work independently with minimum supervision.
This is an office-based job and normal business hours are from 9:00 am to 5:00 pm, Monday to Friday.
Candidates with disabilities – particularly Disabled individuals from diverse backgrounds – are strongly encouraged to apply.
Job-Type: Full-time
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Geneva, NY 14456 (Required)
Ability to Relocate:
- Geneva, NY 14456: Relocate before starting work (Required)
Work Location: In person
Salary : $17