What are the responsibilities and job description for the Clinic Services Specialist - Center for Disabilities & Development position at Center for Disabilities & Development - Jobs@UIOWA Careers?
The Center for Disabilities and Development is seeking a full time-100% Clinic Services Specialist to help to provide administrative support. This position provides services related to access, scheduling, wayfinding and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience.
Performs check in and check out services at CDD main-lobby registration desk. Provides directions & schedules follow-up appointments
Provides clerical support to CDD clinicians
Provide scheduling support for all modalities at the CDD. Ensure patient satisfaction by attempting to coordinate appointments with other clinics when available
Assists with problem solving of scheduling issues
Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary and provides scheduling coverage in staff absence
Coordinates provider schedules (Master schedules, daily templates, and clinic closures) for clinics as assigned
May supervise the delivery of services such as health information, clinic scheduling and operations, etc. Perform tasks/inspections to meet compliance goals, patient/customer satisfaction expectations
May perform other duties as assigned
Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution
Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
Processes incoming patient information (from mail, email and fax) to ensure information is appropriately scanned into EPIC and is prioritized according to patient’s appointment
Uses specialized software to score parent and school questionnaires and provide patient reports to CDD Clinicians
Receives requests for patient information and uses knowledge of HIPAA and release of information requirements to make independent decisions about releasing patient information
Provide input/suggestions regarding policies, practices, and programs that improve services
Reviews and analyzes monthly Clinical Operations data and uses data to prepare reports. Uses data and information to provide recommendations to the Operations Manager on setting staff benchmarks, process improvement initiatives, and operational policies and procedures
Serves as CDD liaison for CDD’s Patient Appointment Center (PAC) team. Works with PAC team on process improvement initiatives to ensure patient packets provide required patient information
Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved
Advises Clinical Operations staff and supervisors on HIPAA, release of information and guardianship regulations and policies and procedures
May analyze, monitor, and report financial data, information, and reports. May initiate and/or approve routine fiscal transactions. May contribute to budget development
Serve as an intermediary for the CDD Prior Authorization team and clinical providers. Assure that requirements for PA are obtained/provided in a timely fashion to prevent the interruption of services
Pay Level: 3A
Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu)
Required Qualifications:
Bachelor’s degree in related field or an equivalent combination of education and experience
Experience scheduling in clinical setting
Knowledge of clinical scheduling and coordination of patient activities
Demonstrated ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments
Excellent verbal communication skills, including capacity to demonstrate positive interpersonal skills and participate as a member of a team and work groups
Excellent written communication skills
Demonstrated competency using computer spreadsheet and database applications as well as Microsoft Office Programs, including Outlook, Word and Excel
Desired Qualifications:
Proficiency in computer spreadsheet and database applications
Experience working in an Academic Medical Center
Experience with the Epic system
Experience performing scheduling quality audits
Experience working with patients with disabilities and their families
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission:
Resume
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. Please contact michael-lynch-2@uiowa.edu with any questions.