What are the responsibilities and job description for the Ombudsman (Human Services Specialist) position at Center for Digital Governmtent?
Position Description
The Ombudsman provides professional advocacy services to residents of all long-term care licensed assisted living facilities and nursing homes in Anne Arundel County. The position is held to the standard of the Ombudsman Code of Ethics by providing confidential services that is resident-driven. The position involves extensive contact with the public, community organizations and agencies including County and State personnel.
NATURE AND VARIETY OF WORK
Services include protecting rights of residents in long-term care facilities; monitoring facilities to assure quality of care for all residents, individually and systemically; addressing complaints made by or on behalf of residents through investigation and observation. The position educates residents, family members, staff, and the public on long-term care related topics. The complexity of work involves knowing the various resources and agencies available to meet client needs and providing them with the counseling, crisis intervention and administrative assistance required to meet their particular needs. Work also includes serving as an advocate for and protecting the rights of residents of long-term care facilities, which involves receiving, investigating and resolving complaints made by and on behalf of residents in nursing homes and assisted living homes.
The scope of work addresses the needs of a target population or an individual member. The success of a program has a direct impact on the quality of life of seniors and special needs individuals. General guidance and moderate supervision is received from a program supervisor in performing tasks. Work is evaluated for compliance with operational policies and procedures and the results attained in administering each case. Work will require meeting with clients outside a normal office setting, usually at facilities and occasionally in a hospital or other setting.
Examples Of Duties And Knowledge, Skills And Abilities
Receive, investigate, and seek to resolve complaints made by and on behalf of residents of long-term care facilities.
Ensure facilities are following laws pertaining to vulnerable seniors and persons with disabilities.
Assist in establishing effective resident and family councils.
Work with volunteers of Program by supporting and educating them on regulations and rights of residents.
Referrals to appropriate agencies including law enforcement agencies.
Maintain effective working relationship with long-term care facilities, county, state, and federal agencies.
Collect client data while observing confidentiality.
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge and understanding of Federal and State Regulations.
Thorough knowledge and understanding of social services programs available for vulnerable and disabled adults.
In depth knowledge of psychosocial, physical, health, and emotional needs of frail and /or disabled adults.
Skill in interviewing, negotiating, and counseling individuals.
Skill in making sound decisions and resolving difficult situations.
Strong computer skills using Microsoft software and Google Suite.
Ability to speak in public to a diverse audience of various sizes.
Ability to communicate effectively both orally and in writing.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge and understanding of Federal and State laws regarding one of the following: regulations and standards pertaining to the various types of long term care facilities; Medicare; Medical Assistance and related insurance programs.
Considerable knowledge of the Older Americans Act, other laws, regulations and policies pertaining to specific senior programs.
Considerable knowledge of human services systems, programs and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.
Minimum Qualifications
Education: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area.
Experience: Two (2) or more years of experience working in human services program areas.
Additional Requirements: A valid non-commercial Class C motor vehicle operator's license.
Supplemental Qualifications
Preference will be given to applicants with the following:
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
Did you graduate from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area?
If yes, please list your degree type and major course work completed.
05
Do you have two (2) or more years of experience working in human services program areas?
If yes, please detail how you possess two (2) or more years of experience working in human services program areas. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
07
Do you possess a valid non-commercial Class C motor vehicle operator's license from the State or an equivalent license from another State?
Do you have experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes?
If yes, please give an example of some previous experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
10
Do you have in protecting the rights of residents in long-term care facilities?
If yes, please provide some examples of your experience in protecting the rights of residents in long-term care facilities. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
12
Do you have experience in monitoring facilities to assure Federal and State regulatory standards are met?
In the box below, provide a description of your specific Experience in monitoring facilities to assure Federal and State regulatory standards are met. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
14
Do you have experience in addressing complaints made by or on behalf of residents through investigating and resolving complaints?
In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
16
Do you have experience in educating residents, family members, staff and public on long-term care related topics?
In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
18
What is your skill level with Google Suite?
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
The Ombudsman provides professional advocacy services to residents of all long-term care licensed assisted living facilities and nursing homes in Anne Arundel County. The position is held to the standard of the Ombudsman Code of Ethics by providing confidential services that is resident-driven. The position involves extensive contact with the public, community organizations and agencies including County and State personnel.
NATURE AND VARIETY OF WORK
Services include protecting rights of residents in long-term care facilities; monitoring facilities to assure quality of care for all residents, individually and systemically; addressing complaints made by or on behalf of residents through investigation and observation. The position educates residents, family members, staff, and the public on long-term care related topics. The complexity of work involves knowing the various resources and agencies available to meet client needs and providing them with the counseling, crisis intervention and administrative assistance required to meet their particular needs. Work also includes serving as an advocate for and protecting the rights of residents of long-term care facilities, which involves receiving, investigating and resolving complaints made by and on behalf of residents in nursing homes and assisted living homes.
The scope of work addresses the needs of a target population or an individual member. The success of a program has a direct impact on the quality of life of seniors and special needs individuals. General guidance and moderate supervision is received from a program supervisor in performing tasks. Work is evaluated for compliance with operational policies and procedures and the results attained in administering each case. Work will require meeting with clients outside a normal office setting, usually at facilities and occasionally in a hospital or other setting.
Examples Of Duties And Knowledge, Skills And Abilities
Receive, investigate, and seek to resolve complaints made by and on behalf of residents of long-term care facilities.
Ensure facilities are following laws pertaining to vulnerable seniors and persons with disabilities.
Assist in establishing effective resident and family councils.
Work with volunteers of Program by supporting and educating them on regulations and rights of residents.
Referrals to appropriate agencies including law enforcement agencies.
Maintain effective working relationship with long-term care facilities, county, state, and federal agencies.
Collect client data while observing confidentiality.
KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge and understanding of Federal and State Regulations.
Thorough knowledge and understanding of social services programs available for vulnerable and disabled adults.
In depth knowledge of psychosocial, physical, health, and emotional needs of frail and /or disabled adults.
Skill in interviewing, negotiating, and counseling individuals.
Skill in making sound decisions and resolving difficult situations.
Strong computer skills using Microsoft software and Google Suite.
Ability to speak in public to a diverse audience of various sizes.
Ability to communicate effectively both orally and in writing.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge and understanding of Federal and State laws regarding one of the following: regulations and standards pertaining to the various types of long term care facilities; Medicare; Medical Assistance and related insurance programs.
Considerable knowledge of the Older Americans Act, other laws, regulations and policies pertaining to specific senior programs.
Considerable knowledge of human services systems, programs and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.
Minimum Qualifications
Education: Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area.
Experience: Two (2) or more years of experience working in human services program areas.
Additional Requirements: A valid non-commercial Class C motor vehicle operator's license.
Supplemental Qualifications
Preference will be given to applicants with the following:
- Experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes.
- Experience in protecting the rights of residents in long-term care facilities.
- Experience in monitoring facilities to assure Federal and State regulatory standards are met.
- Experience in addressing complaints made by or on behalf of residents through investigating and resolving complaints.
- Experience in educating residents, family members, staff and public on long-term care related topics.
- Medical/Health Insurance Plans
- BlueChoice Advantage EPO
- BlueChoice Advantage PPO
- Dental Insurance
- CIGNA Dental PPO (Buy-Up)
- CIGNA Dental PPO (CORE)
- CIGNA Dental HMO (DHMO)
- Vision Insurance
- EyeMed
- Employee Life Insurance
- Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
- Ability to purchase Supplemental & Dependent Life Insurance
- Disability Income Insurance
- Pension Plan
- Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
- Deferred Compensation Section 457 Plan
- Direct Deposit
- Credit Union
- Holidays
- Twelve days provided per year, thirteen in general election year
- Annual Leave
- Less than 3 years - 13 days
- 3 to less than 15 years - 20 days
- 15 years or more - 26 days
- Disability Leave
- Accrual at a rate of 15 days a year
- Personal Leave Day, 5 per calendar year
- Leave Sharing
- Employee Assistance Program
- Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
- Flexible Spending Accounts
- Dependent Care Reimbursement
- Health Care Reimbursement
- Voluntary Benefits
- Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
- Universal Life Insurance with Long Term Care Rider
- United Legal Benefits
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
- Yes
- No
- Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Have you attached the appropriate documentation to verify your education?
- Yes
- No
Did you graduate from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area?
- Yes
- No
If yes, please list your degree type and major course work completed.
05
Do you have two (2) or more years of experience working in human services program areas?
- Yes
- No
If yes, please detail how you possess two (2) or more years of experience working in human services program areas. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
07
Do you possess a valid non-commercial Class C motor vehicle operator's license from the State or an equivalent license from another State?
- Yes
- No
Do you have experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes?
- Yes
- No
If yes, please give an example of some previous experience in providing professional advocacy services to residents of long-term care licensed assisted living facilities and nursing homes. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
10
Do you have in protecting the rights of residents in long-term care facilities?
- Yes
- No
If yes, please provide some examples of your experience in protecting the rights of residents in long-term care facilities. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
12
Do you have experience in monitoring facilities to assure Federal and State regulatory standards are met?
- Yes
- No
In the box below, provide a description of your specific Experience in monitoring facilities to assure Federal and State regulatory standards are met. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
14
Do you have experience in addressing complaints made by or on behalf of residents through investigating and resolving complaints?
- Yes
- No
In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
16
Do you have experience in educating residents, family members, staff and public on long-term care related topics?
- Yes
- No
In the box below, provide a description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
18
What is your skill level with Google Suite?
- No knowledge
- Beginner
- Intermediate
- Expert
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
- Required Question
Salary : $100,000