What are the responsibilities and job description for the IT Systems Support Manager (Programmer-Analyst II) position at Center for Digital Governmtent?
Position Description
The IT Systems Support Manager will be responsible for support of applications and servers deployed throughout our Public Safety and Enterprise Departments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support and desktop support. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.
We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). In addition, assist with ensuring all systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.
Applicants must be detail oriented, have an understanding of the IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require application and environment configuration, troubleshooting and deployment support
NATURE AND VARIETY OF WORK
The IT Systems Support Manager is responsible for support of applications and servers deployed throughout our Departments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment, and the ability to work effectively with internal and external stakeholders. We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). Assist with ensuring all Public Safety server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations. Applicants must be detail-oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem-solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require some application and environment configuration, troubleshooting and deployment support.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Graduation from an accredited four-year college or university with a bachelor's degree, including or supplemented by courses in electronic computer programming, system analysis, and operating systems; and four (4) years experiences in the field of electronic computer programming
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree may be substituted on a year-for-year basis for a total of eight (8) or more years of experience in electronic computer programming and/or a system support, application development or related field. Experience must still include or be supplemented by courses in electronic computer programming, system analysis, and operating systems
NOTE: This position requires a full background check.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications
Preference will be given to applicants who possess the following:
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
Please select the highest level of education you have successfully completed:
Do you possess four (4) years experiences in the field of electronic computer programming?
In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
05
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree may be substituted on a year-for-year basis for a total of eight (8) or more years of experience in electronic computer programming and/or a system support, application development or related field. Experience must still include or be supplemented by courses in electronic computer programming, system analysis, and operating systems. Does this apply to you?
If the substitution applies to you, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports this. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application. Note: All experience must still include or be supplemented by courses. Please state the relevant courses.
07
Do you have project management work experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
09
Do you have Microsoft Active Directory management experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
11
Do you have VMWare management experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
13
Do you have Manage Engine unified endpoint experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
15
Will you have the ability to be on call 24/7 based on schedule?
Do you have OneIdentity unified identity experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
18
Do you have Google Workspace experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
20
Do you have Powershell scripting experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
22
Do you have "off-hours" work experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
24
Do you have SQL experience writing queries, subqueries, joins experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
26
Do you have prior work experience with Local, State or Federal Government?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
28
Do you have Cohesity Data Protection solution experience?
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
30
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
31
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Have you attached the appropriate documentation to verify your education?
The IT Systems Support Manager will be responsible for support of applications and servers deployed throughout our Public Safety and Enterprise Departments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support and desktop support. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.
We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). In addition, assist with ensuring all systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.
Applicants must be detail oriented, have an understanding of the IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require application and environment configuration, troubleshooting and deployment support
NATURE AND VARIETY OF WORK
The IT Systems Support Manager is responsible for support of applications and servers deployed throughout our Departments. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment, and the ability to work effectively with internal and external stakeholders. We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, IaaS, Server/Client, Thick Client, etc). Assist with ensuring all Public Safety server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations. Applicants must be detail-oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem-solving skills. This applicant will work with staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical position and will require some application and environment configuration, troubleshooting and deployment support.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
- Provide applications and systems support to include support of all applications and environments
- Provide backup support to Public Safety Systems Analyst to include server support and environments
- Maintain server and application inventories to ensure that all pertinent information is up to date
- Perform server backup and restoration activities to ensure reliability of backups
- Perform server and some desktop patching and cyber security threat mitigation
- Provide end-user support, troubleshooting of technical issues, and ensure quality control of related systems.
- Implements and maintains purchased or leased software program products; conducts on-the-job training; works closely with OIT customers.
- Develop system documentation such as training guides, architectural/interface diagrams or other support documentation
- Technical competency in managing the day-to-day operations of information systems and interfaces.
- Monitor various system portals and report on areas of improvement or action required
- Participates with systems analysts or others to debug software problems; prepares the details of systems design under the direction of a systems analyst; leads others and participates in the development of programs for computer application of systems designs.
- Performs related work as required.
- Thorough knowledge of the capabilities, programming techniques, and intricacies of modern programming languages.
- Thorough knowledge of program requirements for conversion of mechanical and clerical processing to a computerized system.
- Ability to see pertinent detail in symbols when reading, interpreting, or preparing charts, diagrams, and code sheets.
- Ability to understand and analyze complex oral and written statements concerning a variety of fiscal and statistical problems.
- Ability to interpret diagrammatic representations of work flow, to visualize flow of data through computer system, and to prepare logical flow charts.
- Ability to establish and maintain effective working relationships with administrative officials, employees, and the public.
- Ability to communicate effectively, orally and in writing.
- Ability to lead others in the performance of their duties.
Graduation from an accredited four-year college or university with a bachelor's degree, including or supplemented by courses in electronic computer programming, system analysis, and operating systems; and four (4) years experiences in the field of electronic computer programming
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree may be substituted on a year-for-year basis for a total of eight (8) or more years of experience in electronic computer programming and/or a system support, application development or related field. Experience must still include or be supplemented by courses in electronic computer programming, system analysis, and operating systems
NOTE: This position requires a full background check.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications
Preference will be given to applicants who possess the following:
- Off-Hours Experience
- 24/7 On-call availability required
- Off-hours support experience
- Project management work experience
- Microsoft Active Directory management experience
- VMWare management experience
- Manage Engine unified endpoint experience
- Google Workspace experience
- OneIdentity unified identity experience
- SQL experience writing queries, subqueries, joins
- Cohesity Data Protection solution experience
- Powershell scripting experience
- Medical/Health Insurance Plans
- Open Access Aetna Select HMO-EPO
- Aetna Open Choice PPO
- Dental Insurance
- CIGNA Dental PPO (Buy-Up)
- CIGNA Dental PPO (CORE)
- CIGNA Dental HMO (DHMO)
- Vision Insurance
- EyeMed
- Employee Life Insurance
- Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
- Ability to purchase Supplemental & Dependent Life Insurance
- Disability Income Insurance
- Pension Plan
- Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
- Deferred Compensation Section 457 Plan
- Direct Deposit
- Credit Union
- Holidays
- Twelve days provided per year, thirteen in general election year
- Annual Leave
- Less than 3 years - 13 days
- 3 to less than 15 years - 20 days
- 15 years or more - 26 days
- Disability Leave
- Accrual at a rate of 15 days a year
- Personal Leave Day, 5 per calendar year
- Leave Sharing
- Employee Assistance Program
- Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
- Flexible Spending Accounts
- Dependent Care Reimbursement
- Health Care Reimbursement
- Voluntary Benefits
- Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
- Universal Life Insurance with Long Term Care Rider
- United Legal Benefits
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
- Yes
- No
Please select the highest level of education you have successfully completed:
- High School / GED / Vocational
- Sixty (60) College Credits
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
Do you possess four (4) years experiences in the field of electronic computer programming?
- Yes
- No
In the box below, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports your response to the previous question. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application.
05
NOTE: Graduation from an accredited four-year college or university with a bachelor's degree may be substituted on a year-for-year basis for a total of eight (8) or more years of experience in electronic computer programming and/or a system support, application development or related field. Experience must still include or be supplemented by courses in electronic computer programming, system analysis, and operating systems. Does this apply to you?
- Yes
- No
If the substitution applies to you, provide a DETAILED description of your specific experience, education, knowledge, and/or training that supports this. Include applicable employer(s), position(s) held, duties performed, and dates/length of employment. This information MUST be included in the work experience section of your application. Note: All experience must still include or be supplemented by courses. Please state the relevant courses.
07
Do you have project management work experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
09
Do you have Microsoft Active Directory management experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
11
Do you have VMWare management experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
13
Do you have Manage Engine unified endpoint experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
15
Will you have the ability to be on call 24/7 based on schedule?
- Yes
- No
Do you have OneIdentity unified identity experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
18
Do you have Google Workspace experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
20
Do you have Powershell scripting experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
22
Do you have "off-hours" work experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
24
Do you have SQL experience writing queries, subqueries, joins experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
26
Do you have prior work experience with Local, State or Federal Government?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
28
Do you have Cohesity Data Protection solution experience?
- Yes
- No
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
30
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
31
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement. Have you attached the appropriate documentation to verify your education?
- Yes
- No
- Required Question
Salary : $100,000