Intake Coordinator/Client Advocate

The Center for Children’s Advocacy’s Medical-Legal Partnership Project (MLPP) has an opening for a Intake Coordinator/Client Advocate to assist the Yale New Haven Health MLPP project attorneys in a nationally recognized interdisciplinary project in our New Haven offices (Yale New Haven Hospital).

Responsibilities

• Responsibilities The Intake Coordinator/Client Advocate will be committed to providing high-quality advocacy and support to children and families served by the MLPP. The ideal candidate is passionate about advocacy, highly organized, a self-starter who takes initiative, and able to build strong relationships with clients experiencing stressful situations.
• Primary responsibilities include:
• Conducting initial client intake interviews by phone and in person to obtain relevant information regarding potential legal matters;
• Coordinating all intake calls, emails, referrals, intake meetings and case assignments;
• Reviewing intake documentation and analyzing case information to assist attorneys in evaluating legal issues;
• Preparing and organizing case-related documents, releases, records requests, correspondence, and other materials;
• Opening cases and maintaining accurate records in CCA's case management system (Legal Files);
• Communicating with clients following consultation with supervising attorneys to get releases, any other relevant information and, from time to time, to be the main advocate on the case;
• Meeting with clients to assist with document completion, signatures, and other case-related needs;
• Providing educational advocacy support and maintaining a small caseload, as assigned;
• Providing housing advocacy support and maintaining a small caseload for cases not in court, as assigned;
• Assisting with administrative responsibilities, including scheduling appointments, filing, and maintaining case records; and
• Supporting attorneys with their current caseload; Working collaboratively with attorneys, medical providers, and community partners to support client advocacy.

Qualifications

CCA welcomes applicants with demonstrated success in working with diverse

populations in addition to strong administrative skills. Ideal candidates will have:

We are seeking a candidate with a demonstrated commitment to advocacy on behalf of children and families, along with excellent organizational and administrative skills. Candidates should have:

• A passion for advocacy and advancing equitable outcomes for children and families;
• The ability to work independently, take initiative, and manage multiple priorities;
• Excellent interpersonal, communication, and writing skills;
• The ability to work with people experiencing a crisis or stressful situation;
• Strong organizational skills and attention to detail; Experience with direct client contact strongly preferred;
• Experience reviewing and organizing documents and analyzing case information; Knowledge of education law and housing issues is a plus;
• Some understanding of poverty law, including public benefits, the Department of Social Services, and housing voucher programs, is preferred;
• Ability to identify, analyze, and help resolve complex client issues;
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Teams;
• Fluency in Spanish strongly preferred;
• Knowledge of child advocacy issues and the health care field is a plus; Transportation and work-related travel required;
• Bachelor's degree required.

Salary: $25.00-$29.00 per hour depending on experience

Benefits: Employer paid medical benefits, dental, vision, disability, and life insurance. Generous paid time off, paid sick time, paid holidays, 403b employer contribution, professional development funds.

Location: Hartford Location. Hybrid opportunity.

Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: Hybrid remote in New Haven, CT 06510

Salary : $25 - $29