Operations Manager

Job Description

SALARY RANGE: $46K-$52K

POSITION OVERVIEW:

The Operations Manager oversees the day-to-day operations of their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to:

• Billing, payroll, and general reporting
• Mutually beneficial scheduling of staff and patients
• Recruitment, hiring, and onboarding of local BTs and administrative staff and support of this process for clinical staff for the centers
• Managing employee and client relations
• Ensuring financial health of the center based on prescriptive key performance indicators
• Maintaining a safe and effective facility
• Communicating with staff, patients, and families, as well as facility operations for scheduling maintenance, cleaning management, ordering supplies, etc.
• Running a successful field level business in regards to growth and fulfillment of treatment
• Support other centers that are without an Operations Manager and assist with PTO coverage as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent CARD professionally and ethically to internal and external stakeholders
• Represent CARD in a positive manner and uphold all CARD standards and values
• Communicate, implement, and represent CARD’s policies and mission at the center
• Create and maintain strong staff engagement and culture
• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
• Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction
• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
• Maintain client and employee records
• Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
• Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
• Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
• Meet regularly with the Division Director and Group Operations Manager
• Attend required trainings and meetings
• Other duties as assigned

REQUIREMENTS:

• High school diploma or equivalent required
• Bachelor’s degree in business, accounting, finance, administration, or management preferred
• A minimum of 3-6 years’ experience in management
• Some experience in healthcare settings preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated ability to work independently
• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
• Decisive with an operational, implementation, and detail-oriented perspective
• Excellent leadership and people development skills; “leads by example”
• Proactive, results-oriented, creative problem solver
• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
• Ability to prioritize and execute effectively
• Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
• Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
• Desire to learn the clinical side of the CARD model
• Excellent written and verbal communication skills, including phone and e-mail etiquette
• English proficiency, both verbal and written, is required
• Excellent computer skills including Outlook, Word, Excel, and PowerPoint
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic

WORK ENVIRONMENT:

• Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel.  Mode of transportation for travel typically will include automobile and plane.

PHYSICAL REQUIREMENTS:

• Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments
• Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations
• Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street
• Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment
• Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others.  Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc.
• Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container
• Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)
• Be able to lift-up to 30 lbs. while assisting patients