Medical Front Desk Receptionist

Company Description CENTER FOR ARTHRITIS AND RHEUMATIC DISEASES, PC is a hospital and health care organization serving individuals with arthritis and rheumatic conditions in the Hampton Roads area of Virginia. Based in Suffolk and Chesapeake, VA, the practice focuses on providing specialized, patient-centered care to improve quality of life for people with chronic rheumatologic and autoimmune disorders. Team members collaborate closely with medical professionals to deliver efficient, respectful, and compassionate service. The environment is clinical, professional, and dedicated to supporting both patients and staff in a safe and inclusive setting.

Role Description The Medical Front Desk Receptionist is a full-time, on-site role mainly located in Suffolk, VA. This position is responsible for greeting patients, checking them in and out, verifying insurance information, and updating patient records. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, managing referrals, and handling patient inquiries in a courteous and efficient manner. The role also involves processing copays, organizing and maintaining front office files, and coordinating with clinical staff to support smooth patient flow. The receptionist helps ensure a welcoming, professional front desk experience while protecting patient privacy and following all office and healthcare regulations.

Employees are required to be willing and able to travel to either location, if needed.

Qualifications

• Demonstrated proficiency in phone etiquette, including professional handling of high call volumes and clear, respectful communication.
• Experience with receptionist duties such as greeting visitors, managing appointments, and coordinating front desk workflows.
• Strong clerical skills, including data entry, filing, record maintenance, and use of electronic scheduling or medical practice software.
• Excellent communication abilities, both verbal and written, with the capacity to interact effectively with patients, families, and healthcare staff.
• Proven customer service skills, with a focus on empathy, patience, and problem-solving in a medical or service-oriented environment.
• Basic knowledge of medical terminology and insurance verification processes is preferred.
• Ability to multitask, prioritize, and maintain accuracy in a fast-paced clinical setting.
• High school diploma or equivalent required; prior experience in a medical office or healthcare setting is a plus.
• Comfort with computers, office software, and electronic health record systems; willingness to learn new tools and procedures.
• Commitment to maintaining confidentiality and adhering to HIPAA and other regulatory standards.