New Patient Intake Coordinator

We are looking for you. For the first time ever, AFD Orthodontics (The Center for Airway & Facial Development) is opening our most important role — the very first voice a new family hears .

We're looking for a friendly, organized New Patient Intake Coordinator to be the first point of contact for new patients across our airway, facial development, and orthodontic specialties — guiding them through the initial consultation process and helping them feel welcomed, informed, and excited to begin treatment.

Who We Are

AFD Orthodontics (The Center for Airway & Facial Development) is a highly specialized, patient-centered, progressive practice that takes a collaborative, team-based approach to care. Our providers work together to offer comprehensive airway, craniofacial development, and orthodontic treatment solutions. By combining advanced technology with a holistic treatment philosophy, we prioritize each patient's long-term health, function, and smile.

Key Responsibilities

• Conduct virtual consultations with prospective patients, creating a warm and welcoming first impression.
• Confidently present the journey of a patient at AFD from new patient consultation to treatment options and outcomes in order to help families move from inquiry to a scheduled in office consultation.
• Gather and review patient intake information and medical/dental history.
• Organize and efficiently manage multiple conversations and touch points throughout the day through phone, email and text.
• Clearly communicate consultation fees, financing options, and practice policies.
• Answer patient inquiries and provide exceptional, high-touch and timely customer service.
• Schedule new patient appointments and manage a multitasking, fast-paced daily schedule.
• Maintain accurate and confidential patient records in compliance with HIPAA.
• Work closely with clinical and treatment coordination teams to ensure seamless patient transitions from virtual to in-office care.

Qualifications

• Personal experience as an AFD patient family is a strong plus — you don't need a sales background if you have a real story to tell.
• Prior experience in healthcare, dental, or medical front office is another plus.
• Comfortable guiding people through a decision with genuine enthusiasm and confidence — prior sales, customer service, or client-facing experience preferred (or equivalent experience as a passionate AFD family advocate).
• Excellent communication and organizational skills; comfortable multitasking across calls, messages, and virtual platforms.
• Ability to explain clinical concepts in an empathetic, patient-friendly manner.
• Tech-savvy with experience using telehealth platforms and EHR/practice management software.
• Comfortable working in a team-oriented, collaborative, multi-dimensional environment.
• HIPAA compliance knowledge is a plus.

Why Join Us?

• Be the very first AFD experience new families have — and help them feel great about their decision to become our patients.
• Work in a hybrid, flexible role blending remote and in-office collaboration.
• Be part of a specialized, patient-focused practice group spanning airway, facial development, and orthodontics.
• Collaborate with top healthcare professionals in an innovative, team-based setting.
• Opportunity for growth and training within a growing multi-specialty group.
• Competitive compensation including benefits package, commensurate with experience.
• In person touchpoints at AFD Orthodontics and flexible (home/office) work schedule.

Apply

If you love helping patients, thrive in a fast-paced virtual environment, or have your own AFD story to tell, we'd love to hear from you. Apply today by sending your resume why you think you'd be a great fit for this role!

Pay: $24.00 - $28.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Newark, DE 19702

Salary : $24 - $28