What are the responsibilities and job description for the Dental Scheduling Coordinator position at Center for Airway & Facial Development?
About Us
The Center for Airway & Facial Development is a team of specialized providers focused on finding and treating the root cause of airway, breathing, and sleep problems by intervening as early as possible. Our office is primarily pediatric, and we help infants, children, teens, and adults breathe, sleep, grow, develop, and thrive. Our patients and families tell us they feel welcomed, informed, and cared for from the moment they walk in, and that is the standard we hold ourselves to every day.
The Role
As our Scheduling Coordinator, you are the first face and voice our patients and families meet. We are looking for someone who wants to be patient-facing and is passionate about delivering an exceptional patient experience. Going above and beyond for our patients and our team is our standard, not the exception. You will keep our schedule running smoothly while making every child and parent feel comfortable, heard, and confident in their care.
Key Responsibilities
Patient Experience and Front Desk
- Greet patients and families warmly and professionally
- Answer phone calls and respond to inquiries from patients and referring offices
- Explain our services, insurance, and office policies with patience and clarity
Appointment Scheduling
- Schedule and confirm appointments to make the best use of our providers' time
- Manage the appointment book and adjust for emergencies and schedule changes
- Coordinate patient follow-up appointments
Insurance and Financial
- Verify insurance coverage and benefits
- Explain insurance options and payment plans to patients
- Process and submit insurance claims
- Handle billing and financial transactions accurately
Administration
- Create and maintain patient charts and records in our practice software
- Keep patient information current
- Keep the front desk area clean and organized
Teamwork
- Collaborate with our clinical team to keep patient flow smooth
- Relay important patient information to clinical staff
- Communicate openly with teammates to resolve scheduling and patient concerns
Qualifications
Required
- High school diploma or equivalent
- Excellent interpersonal skills and a genuine desire to work face to face with patients and families
- Strong organizational and multitasking abilities
- Attention to detail, with the ability to maintain confidentiality and HIPAA compliance
Preferred
- Orthodontic or dental assisting background
- Previous administrative experience in a dental office
- Experience with Dolphin practice management software
- Customer service experience
- Knowledge of dental terminology and insurance processes
What You Bring
You are warm, patient, and dependable. You enjoy working with children and their parents, you take pride in making people feel cared for, and you are happy to step up for your team when it matters.
Pay: $20.00 - $24.00 per hour
Expected hours: 24.0 – 29.0 per week
Work Location: In person
Salary : $20 - $24