Customer Experience Research Strategist

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:
Stays current with emerging trends, methodologies, and technologies in market research to ensure Centene leverages best-in-class approaches. Proactively recommends enhancements, leads pilot initiatives, and conducts meta-research to optimize research investments and outcomes.

Serves as a subject matter expert (SME) within the research team, advising on methodologies and approaches that align with business objectives. Provides strategic guidance to Marketing, business partners, and external research agencies by developing a deep understanding of the business context and shaping research initiatives that uncover actionable market and consumer insights.

Synthesizes data from multiple sources—both qualitative and quantitative—to deliver clear, concise, and business-relevant recommendations. Leads and executes research independently and in collaboration with agencies, using a broad range of tools and techniques. Effectively communicates insights and opportunities to senior leadership to inform and influence business strategy.

• Evaluates trends and advancements in market research methods. Synthesizes past research insights, secondary research and other data sources to establish baseline understanding to create a sharper focus for future research efforts
• Acts as a thought partner to recommend research, interpret results and identify action steps by leveraging deep business and category knowledge to understand their business needs and goals so research outcomes address those needs and are aligned with objectives
• Develops deep business and category knowledge to understand internal partner needs and goals so research outcomes address those needs and are aligned with objectives
• Designs and conducts qualitative and quantitative research that sheds light on new untapped opportunities and statistically valid direction on member and consumer needs, preferences, attitudes and behaviors
• Advises on strategic research agency relationships and leverages agencies to create flawless and insightful deliverables with rich, story driven analysis
• Develops and delivers story-driven presentations with clear, concise and business-focused recommendations and business opportunities for future action that are grounded in a keen understanding of business and industry dynamics
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

Bachelor's Degree Market Research, Marketing, Consumer Behavior, or a related field in business, communications, or social sciences required

Master's Degree in a related field preferred

8 years relevant professional experience in market research, analytics or a related discipline required

Demonstrated expertise in applying statistical tools and methods, including but not limited to SPSS, R, Python, and techniques such as correlation analysis required

Experience with online data collection tools such as Qualtrics required

Proven ability to coach, advise, and collaborate effectively with stakeholders across various levels of seniority required

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act