Healthcare Client Services Manager, Fully Remote

Who We Are

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.

Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.

Your Daily Mission

The Client Services Manager (CSM) manages the client lifecycle from post-sale, through the implementation phase, and on an ongoing basis throughout the client contract period(s). The CSM is highly focused on the success and satisfaction / experience of each client within his/her assigned panel of clients, with the goal of retaining clients who will serve as positive references and growing our business with them.

The CSM is also responsible for managing and providing leadership internally across departments to ensure contractual obligations are met, client objectives are achieved and Centauri’s value to the client is demonstrated.

The role involves developing and implementing strategies to build trusted client relationships and open communication channels; leveraging business and industry knowledge and expertise to be considered a reliable advisor and business partner; monitoring, analyzing and interpreting leading indicators and performance trends; proactively exploring opportunities to achieve / exceed goals and maximize results; overseeing the internal efforts to deliver on client commitments with excellence.

Who You Are

• 5-7 Years of Experience Related to Managed Care, Health Plans, Government Programs, and/or Client Management
• Bachelor’s Degree
• Proven client services experience at the executive level, delivering client-focused solutions
• Proven abilities in successfully executing complex projects on-time and within budget
• Ability to work cross-functionally to deliver superior results
• Ability to listen effectively to client needs and influence business outcomes
• Ability to establish immediate credibility with clients; think strategically and analytically while seeking innovative solutions to complex technical and business problems
• Demonstrated ability to credibly communicate, present and influence effectively at all levels of the organization
• Proven ability to manage multiple priorities while paying strict attention to detail
• Thrive in a “time sensitive” environment and adaptable to change without compromising quality of work
• Effective negotiating skills while reaching amicable resolutions
• Sharp analytical, technical, problem-solving, and decision-making skills
  
  

The Reality of the Role

Manages Client Relationships and Satisfaction

• Responsible for nurturing and advancing business relationships with key personnel, including executive and C-suite level contacts.
• Assumes responsibility as needed and appropriate for client relationships as it relates to day-to-day partnership needs and near-term planning.
• Serves as an official interface between Centauri and the client, and ensures timely, company-wide responsiveness to client needs.
• Influences internal teams and oversees company efforts around client delivery.
  
  

Manages Implementations, Expansions and Special Projects with Client and Internal Departments

• Manages all new and expansion client implementations and coordinates efforts with internal leadership to implement new products and services.
• Oversees all implementation functions to ensure accurate and timely implementation of products and services to each client.
• Creates and manages implementation project plans.
• Leads multiple teams tasked with implementation deliverables including but not limited to internal and external leadership, technical support teams and compliance and security teams
• Reports to internal/external stakeholders on key milestones relative to meeting project deadlines
• Manages escalations or issues as needed
  
  

Manages Performance Against Client and Internal Objectives

• Aligns internal and client objectives / goals / expectations; manages internal efforts to successfully achieve goals and client expectations.
• Initiates, leads and / or participates in client implementation, planning, status, and/or working meetings either on site, virtually via web-conferencing or telephonically.
• Identifies and solves problems, reviews and monitors performance while identifying possible project enhancements / opportunities with the client.
• Engages appropriate internal operational and IT leadership to collaboratively resolve identified issues and advocates for the clients’ position, concerns and /or needs.
• Responsible for the oversight, monitoring and reporting of all service level metrics and requirements to the client and internal stakeholders.
• Manages the creation, review and interpretation of ad hoc, monthly client performance reports and quarterly financial reports.
• Manages the multi-departmental process related to client invoice generation, analysis and reconciliation to ensure compliance with contract payment terms and to resolve invoicing discrepancies.
  
  

Manages Client Engagement and Adoption of Products and Services, and Demonstrates Exceptional Value

• Maintains a current, comprehensive understanding of features and benefits for all divisional services and solutions.
• Engages in consultative education / discussions which may broaden the scope of service offerings.
• Evaluates and responds to market dynamics (legislative changes, technology developments, competition) and their impact on clients.
• Engages in a consultative solutions approach in responding to client issues and / or concerns.
• Remains active in appropriate trade industry associations, including representation at trade shows as appropriate.
• Works with business development and/or strategic account management team(s) to identify and introduce new services / solutions to clients as appropriate in response to client business requirements.
• Oversees client contracts with the objective of managing to contractual obligations and service level agreements.
• Collaborates with clients and internal teams to initiate, develop and implement product and/or service enhancements.
• Other duties as assigned
  
  

Why You’ll Love Centauri (Our Promise to You)

We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth
  
  

Compensation Transparency

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Equal Employment Opportunity and Accommodation

Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.