What are the responsibilities and job description for the Electronic Security Field Manager position at Cennox?
Position Summary:
As a Field Manager for Electronic Security, you will provide guidance and support to ES technicians while keeping your region on track to meet regular production goals. You will be responsible for overseeing operational expenses and meeting monthly budget goals by enacting cost-effective production action plans. Prior management experience is a requirement, and field service experience is highly preferred.
Duties and Responsibilities:
- Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals.
- Manage and monitor monthly field production, workflow, and deadlines.
- Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary.
- Prepare weekly production reports for review by supervisor.
- Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary.
- Work orders must be uploaded within 48 hours of completion
- Utilize a proprietary website to manage the successful completion of thousands of work orders each month.
- Route and schedule work for your technicians and review routes for cost effectiveness and manpower feasibility
- Return to Senior Project Coordinator for review
- Cultivate and track technicians’ monthly progress
- Manage special projects within the region and the manpower that is assigned them.
- Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc.)
- Act as liaison between your team and headquarters to create effective resolutions to field issues
- Oversee the development and training of your team
- Maintain onboarding development for new team members
- Provide onsite technical support – phone tree support to technicians and team
- Coordinate with Recruiting, HR, Training, Parts, etc. to successfully hire and onboard new technicians
- Maintain an understanding of all varieties of work currently undertaken by Cennox
- Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances
- Perform other duties as assigned
Skills and Requirements:
- Must be a team leader and able to work in a demanding managerial position
- Must be self-motivated with good organizational skills
- Ability to remotely manage a team of technicians and effectively track their individual progress
- Excellent written and verbal communication skills
- Ability to communicate goals and enact action plans
- Proven ability to multi-task and manage timelines and deadlines
- Strong attention to detail, problem solving skills, and customer service skills
- Computer skills including the Microsoft Office suite, Microsoft Excel in particular
- Profit and loss statement experience
- Regional budgeting experience
- Ability to learn specialized software programs and navigate company databases
- Must have knowledge of and familiarity with electronic security equipment, systems, and functionality
- Previous experience in field service industry, highly preferred
- 2 years’ experience in a managerial position, required
- Bachelor’s degree in related field or 4 years equivalent relevant work experience, preferred
- High school diploma or equivalent
Physical Requirements:
- Ability to sit and stay focused for long periods of time
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage
- Requires 20% to 30% travel with overnight stays
