What are the responsibilities and job description for the Member Service Representative - II position at Cenla Federal Credit Union?
Job Overview
We are seeking a dynamic and dedicated Member Service Representative - II to join our team! Serve members and prospective members by being proficient in all aspects of enrolling members, offering Credit Union services as needed, completing necessary forms, answering questions, and inputting information in the system.
Essential Functions
1. Open new member accounts and assist with various services such as (Savings, Checking, Christmas clubs, Certificates of Deposit, ATM/Debit card issues and reissues, Payroll cards/ACH, Smartline, Virtual Branch, Check orders and answering various questions.
2. Assist current members with changes to their accounts such as removal and addition of joint owners, Payable on Death, address changes, and notary service
3. Assist current members with various loan products (mortgages, HELOC’s, vehicles, boats, signature loans and credit cards), insurance products (CDI, CLI, GAP, MB), and any other service that would be beneficial to the member.
4. Assist in creating and maintaining a cross-selling environment within the branch.
Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.
Physical Requirements
Must be able to lift approximately 40 lbs.
Experience Required
1. One to two years’ consumer lending experience required.
2. Starting salary based on experience.
Job Specifications
1. Professional, well-developed interpersonal skills necessary for servicing Credit Union members.
2. Work requires knowledge of all Credit Union policies and procedures and all Credit Union services and products. Knowledge of the Credit Union movement preferred.
3. Intermediate mathematical and computer skills required.
4. Have and maintain a good credit standing (employment credit report will be run upon
initial MSR 2 application and annually thereafter).
Join us to be part of a vibrant team committed to delivering exceptional financial services! Your energy, expertise, and dedication will help us create positive experiences for every member we serve.
Pay: $12.02 - $24.04 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Consumer Lending: 1 year (Preferred)
Work Location: In person
Salary : $12 - $24