What are the responsibilities and job description for the PRN Patient Liaison Specialist position at CenExel?
About Us:
Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.
Job Summary:
Under moderate supervision, the Patient Liaison Specialist I is responsible for acting as a representative for patients and their families to direct queries and complaints to relevant healthcare professionals. Consult with healthcare providers and evaluate patient progress.
Compensation: $20-$21/h depending on education, experience, and skillset.
Schedule: day and night shift weekdays, weekend nights.
Essential Responsibilities and Duties:
- Meets with patients to discuss the quality of their care.
- Collects information about the patient’s treatment progress.
- Communicates patients' questions, concerns, and issues to appropriate staff members.
- Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services.
- Informs families about patients’ treatment progress.
- May participate in discharge processes.
- Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
- Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
Education/Experience/Skills:
- Must be able to effectively communicate verbally and in writing.
- A degree in psychology, social work or a related field, preferred.
- Prior experience in healthcare.
- Knowledge of medical terminology.
- Excellent interpersonal and communication skills.
- Qualification to perform CPR.
Working Conditions
- Indoor, Clinic environment.
- Essential physical requirements include sitting, typing, standing, and walking.
- Lightly active position, occasional lifting of up to 20 pounds.
- Reporting to work, as scheduled, is essential.
- On site work arrangement.
CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.
Salary : $20 - $21