What are the responsibilities and job description for the Loan Servicing Escrow Specialist I position at CEN?
GENERAL DESCRIPTION OF POSITION
The Loan Servicing Escrow Specialist I monitors and maintains loans with escrow accounts and applicable collateral for insurance and tax requirements. This position serves as a liaison between the bank, lending staff, and third party escrow, tax, and insurance vendors to resolve discrepancies and issues related to escrow processing and/or insurance/tax tracking.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Monitors escrow accounts to ensure timely remittance of payment to applicable agencies. This duty is performed weekly, about 10% of the time.
2. Updates bank processing system and prepares batch entries for disbursement of payment to various agencies. This duty is performed weekly, about 15% of the time.
3. Reviews insurance tracking requirements to ensure timely receipt of insurance notifications. This duty is performed weekly, about 15% of the time.
4. Balances pass thru accounts related to escrow agents. This duty is performed monthly, about 15% of the time.
5. Serves as liaison between bank, lending staff, and 3rd party vendors to resolve discrepancies and issues related to escrow processing. This duty is performed monthly, about 10% of the time.
6. Generates and reviews annual escrow statements mailed to customer for accuracy. This duty is performed as needed, about 10% of the time.
7. Serves as back up for other areas of the department as requested by upper management. This duty is performed annually, about 5% of the time.
8. Maintains insurance force placement requirements and requests. This duty is performed weekly, about 10% of the time.
9. Tracks real estate collateral tax requirements and requests. This duty is performed weekly, about 10% of the time.
10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
11. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
12. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Advanced: 10-Key, Alphanumeric Data Entry
Intermediate: Accounting, Spreadsheet, Word Processing/Typing
Basic: Contact Management, Database
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, moderately physical. Highly repetitive type of work which requires somewhat diversified physical demands of the employee.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
-Two (2) years of related experience and/or training
-Must be able to work well independently, as well as in a team environment.
-Professional communication skills both written and verbal