E Banking Support Analyst, Retail

GENERAL DESCRIPTION OF POSITION

The E-Banking Support Analyst - Retail is primarily responsible for monitoring compliance for all E-Banking departments including Cash Management, internet banking, and payments. This role will advise and assist management with preventing risk, monitoring requirements, design, test plan and execution. Quality Assurance will help define integration, delivery, customer acceptance and feedback. This role will provide support for all day-to-day operations related to digital banking services for banking clients.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Create, edit, and maintain policies and procedures for eBanking channels ensuring they are in the appropriate format and adhere to the enterprise standards. 

2. Perform E-Banking audits weekly, monthly, quarterly, and annually and documenting evidence of compliance and noncompliance. 

3. Track and report on E-Banking retail department-inflicted and examination findings adhering to defined tiers of defense and remediation. 

4. Assist management with corrective action for findings and advise management to prevent noncompliance with regulations and standards. 

5. Remain current with relevant laws and regulations including Regulation E, NACHA, and UDAAP. 

6. Respond to customer complaints and documentation requests and resolve all complaints with compliance approval. 

7. Support E-Banking Retail initiatives and projects determining areas where quality or experience can be improved. 

8. Test system improvements for quality and customer experience. 

9. Prepare management reporting for E-Banking Retail metrics. 

10. The ability to work in a constant state of alertness and in a safe manner.

11. Completes required BSA/AML training and other compliance training as assigned.

12. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 3 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing

Basic: Accounting, Other

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, talk or hear; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

- Ability to utilize business continuity planning software
- Keen eye for details
- Excellent written and verbal communication skills
- Requires multi-task capabilities