What are the responsibilities and job description for the IT Junior Systems Administrator position at Cementation USA?
GENERAL PURPOSE OF THIS JOB
Reporting to the IT Infrastructure Manager, the IT Junior Systems Administrator supports the organizations IT Infrastructure by resolving escalated technical issues, and assisting with daily operations across software systems, networks and servers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
HEALTH AND SAFETY
- Work in compliance with all Health and Safety rules and regulations for Cementation
- Be aware of any health and safety hazards or infractions and report same to Health and Safety Department
- Keep the IT office and server room tidy and clean
GENERAL RESPONSIBILITIES
- Assist with Active Directory administration (user accounts, groups, GPOs, OU structure).
- Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and licensing.
- Perform routine system health checks and escalate issues as needed.
- Manage workstation deployments, imaging, and updates using tools such as Intune, SCCM, or similar.
- Maintain antivirus, endpoint protection, and device compliance policies.
- Troubleshoot hardware and software issues escalated from Tier 2 support in line with SLA's.
- Assist with network troubleshooting (LAN/WAN, Wi‑Fi, VPN).
- Support firewall, switch, and access point configurations under senior guidance.
- Help maintain security best practices, including MFA, password policies, and access controls.
- Participate in infrastructure upgrades and small‑scale implementation projects.
- Maintain accurate documentation for systems, procedures, and configurations.
- Contribute to knowledge base articles for internal IT use.
TRAVEL REQUIREMENTS
- This position has the requirement for occasional travel to our project sites and offices
SUPERVISORY RESPONSIBILITIES
Has no direct reports, however, is responsible for monitoring the work of third-party suppliers.
EDUCATION AND EXPERIENCE
- College degree or diploma
- 2 years' experience
- Microsoft Certification
SKILLS, KNOWLEDGE & ABILITIES
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Strong troubleshooting and analytical skills
- Ability to troubleshoot hardware, software and system issues independently.
- Good understanding of Windows OS & Windows Server fundamentals.
- Strong networking knowledge of TCP/IP, DNS, DHCP & VPN.
- Experience working with endpoint management tools.
- Good understanding of security best practices.
- Experience with Azure AD, cloud identity platforms.
- Experience with virtualization technologies (VMware, Hyper-V).
- Familiar with scripting.