What are the responsibilities and job description for the Technical Support Specialist position at Cembre Group?
TECHNICAL SUPPORT – IDENTIFICATION & LABELING
Inside Technical Sales at Cembre Inc. is responsible but not limited to the following functions:
Role Expectations
- Support the Sales Team from an internal position.
- Build strong customer relationships and provide technical support.
- Cross reference competitors’ products.
- Support Sales Team and MRA’s with samples and technical information.
- Installation and training at customer premises when needed.
- Introduce products to existing customers.
- Gather market information.
- Coordinate customer activities and follow-up. Facilitate on-going webinar trainings.
- Assist and facilitate customer visits for Product Specialists and Regional Managers.
- Develop and demonstrate an understanding of customers’ needs and expectations.
- Clear understanding of products and how they work in applications.
Core Competencies
- Detail-oriented, organized and able to prioritize.
- Strong problem-solving and critical thinking skills
- Excellent communication and interpersonal skills
Work Environment
This is a full-time office-based position. Minimal travel may be required.
Supervisory Hierarchy
This position has no direct supervisory responsibilities.
Physical Demands
- Due to the nature of our product, employee will be required to lift, carry and operate equipment up to 50lbs
- Ability to walk, stand, bend and kneel.
Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday, 8am-5pm with 1 hour lunch.Minimal travel may be required as needed.
Classification
Non-exempt