Operations Manager

Overview

Operations Manager

Reports to
Regional President

JOB DESCRIPTION

Summary/Objective
Plan, direct, or coordinate the operations of an organization. Duties and responsibilities include (but are not limited to) formulating policies, managing daily operations, hiring, and forecasting.

Essential Functions

1. Oversee daily activities that directly relate to the continual improvement of the organization.
2. Review financial statements, sales/activity reports, and other performance data to measure productivity, goal achievement, and to determine areas that need expansion or improvement.
3. Manage staff and assign specific duties.
4. Acquire and analyze performance reports for direct report personnel.
5. Communicate frequently with Regional Presidents to provide information, updates, or to receive instruction.
6. Direct and coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
7. Establish and implement departmental policies, goals, objectives, and procedures, conferring with management members or other staff members as necessary.
8. Provide Human Resource support to include staffing, compliance, security, and oversee personnel processes such as interviewing, hiring, and termination of employees. Serve as Worker’s Comp Case Manager.
9. Assist with new store openings and all aspects involved in the process leading up to opening day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
4. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
5. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
6. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Supervisory Responsibility
This position has supervisory responsibilities.

Work Environment
This job is in a store/retail environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel
1-10%

Required Education and Experience

1. High School diploma or GED

Preferred Education and Experience

1. Previous sales and/or management experience

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

AAP/EEO Statement
[Insert AAP/EEO statement here, if applicable.]

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.