Sales Coordinator

Description

Position Summary:

Sales Coordinator is responsible for a wide variety of sales duties, including supporting the sales team, ensuring customer satisfaction, and collaboration with other departments.

Essential Position Requirements (include but are not limited to):

• SAFETY FIRST – Every employee of Cellofoam North America Inc. must demonstrate a strong commitment to following all safety standards, procedures, and practices to ensure a safe working environment for themselves and others.
• Coordinate sales projects. Is the primary and key liaison between Sales Department and Engineering, Manufacturing and Procurement Departments.
• Manage multiple priorities in an organized manner while still maintaining professional and respectful working relationships with customers and colleagues.
• Provide customer sales support, directly and with account managers which may include entering project requests, formal quotes and new order entry.
• Write and maintain accurate, up-to-date files for all customer related activities.
• Monitor Technology Center projects. Communicate effectively with Sales Management, Account Managers and customers to update project status.
• Assist sales team and coordinate efforts in support of those customers requiring continuous cost downs/continuous improvement initiatives.
• Schedule and track first article through final approval on all new orders and EC’s.
• May prospect and develop new accounts through lead follow-up and managed select accounts as required.
• Support and assist in the consolidation of information related to major bid packages.
• Manage customer survey requests as required.
• Obtain quotes and pricing on certain jobs and required tooling.
• Process project requests sheets (PRS) from sales team to Technology Center.
• Document and organize formal quotes, corrective actions NDA’s and other business agreements.
• Establish, set and provide pricing information in support of Manufacturer Representatives and in accordance with standards established by Sales Management.
• Prepare correspondence, presentations, monthly reports. Make travel and other arrangements, purchase supplies for office.
• Manage and coordinate customer calls and walk-ins that have not been assigned an Account Manager for regular sales support.
• Manage a limited group of small dollar volume accounts via telephone and on-site visits.
• Assist Marketing Team with development of company literature, website design and website maintenance.
• Work in conjunction with other departments to resolve customer issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Protect organization's value by keeping information confidential.
• Perform other incidental and related duties as required and assigned.
• Work in conjunction with other departments to resolve issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Uses appropriate judgment in upward communication regarding plant or employee concerns.
• Maintain a working knowledge and is in full compliance with corporate standards for business conduct and Federal anti-trust laws.
• Adhere to Cellofoam North America Inc. company focus areas: Safety, Financial, Customer, and People.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Requirements

• High School/GED

Knowledge and Skill Requirements

KNOWLEDGE

• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Computers and Electronics: Knowledge of computer hardware and software, including applications.

SKILLS

• Writing:  Communicating effectively in writing as appropriate for the needs of the audience.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Speaking: Talking to others to convey information effectively.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Negotiation: Bringing others together and trying to reconcile differences.
• Mathematics:  Using mathematics to solve problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Service Orientation: Actively looking for ways to help people.
• Coordination: Adjusting actions in relation to others' actions.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

ABILITIES

• Persuasion: Persuading others to change their minds or behavior.
• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension: The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity: The ability to speak clearly so others can understand you.
• Speech Recognition: The ability to identify and understand the speech of another person.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.
• Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Near Vision: The ability to see details at close range (within a few feet of the observer). 
• Memorization: The ability to remember information such as words, numbers, pictures, and procedures.

Position Requirements and Qualifications

• Minimum of two years of job-related experience

Software Skills Required

• MS Excel
• Internet
• MS Word
• MS Outlook

Other Information

• Flexibility in working hours to include nights, weekends and holidays as required.

This Position Description is intended as a summary of the job responsibilities for this specific position. Cellofoam North America Inc. (the Company) reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. This Position Description is not a contract. Every employee’s employment with the Company is voluntary and is subject to termination by the employee or the Company at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or Company policies shall be interpreted to be in conflict or to eliminate or modify in any way the employment-at-will status of the Company’s employees.