Sales Support Representative

Position Overview:

CellGate Access Control Systems is seeking a motivated, detail-oriented, and customer-focused Sales Support Specialist to support our Business Development team and customers.

This position plays an important role in supporting Business Development Managers (BDMs), managing customer relationships, responding to inquiries, and assisting with day-to-day sales operations. The ideal candidate is a proactive communicator who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering an exceptional customer experience.

Key Responsibilities:

• Respond to inbound customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide day-to-day sales support to Business Development Managers and customers.
• Assist customers with product information, pricing, quotes, order inquiries, and general sales-related questions.
• Maintain accurate and up-to-date customer information, activities, and records in Salesforce.
• Collaborate with internal departments to resolve customer inquiries and ensure timely follow-up.
• Assist in preparing sales quotes, proposals, presentations, and other sales materials.
• Build and maintain strong relationships with dealers, distributors, and customers.
• Identify customer needs and coordinate with the appropriate sales representative when additional assistance is required.
• Meet or exceed established performance goals and KPIs related to responsiveness, customer satisfaction, and productivity.
• Identify opportunities to improve internal processes, communication, and the overall customer experience.

Qualifications:

• Strong verbal and written communication skills with a professional, customer-focused approach.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and a willingness to take initiative.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks effectively.
• Comfortable handling inbound calls and communicating with customers.
• Proficiency in Salesforce or a similar CRM platform is a plus.
• Previous experience in sales support, customer service, or sales operations is preferred but not required.
• Familiarity with access control, security systems, or technology sales is a plus.

Benefits:

• Competitive compensation and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for professional development, training, and career advancement.
• Collaborative, team-oriented work environment.

About CellGate:

CellGate Access Control Systems provides innovative cellular-based access control and security solutions for residential communities, commercial properties, and businesses. Our technology helps customers manage property access, improve security, and streamline operations.

Join Our Team:

If you are detail-oriented, enjoy helping customers, and are looking to build a career in sales support and customer relations, we encourage you to apply and become part of the CellGate team.