What are the responsibilities and job description for the Growth Operations Manager position at Cellar?
Growth Operations Manager
Location: Remote (U.S.-friendly hours)
Reports to: CEO
Employment type: Full-time
About CellarAI
CellarAI is redefining how frontline sales teams engage with brand education and activation. We transform sales associates into top-educated brand influencers. Our mission is to reshape the future of retail marketing, empowering these associates with high-performance educational marketing and micro-incentives. Leveraging insights from behavioral economics, we’re redefining the role of sales associates, turning them into skilled storytellers who drive sales at the point of purchase. Our AI-powered learning & incentive platform helps top beverage brands and distributors drive rep engagement, boost brand recall, and measure the real-world impact of trade marketing programs. With a growing roster of the top beverage brands & distributors, we’re scaling rapidly and seeking a Growth Operations Manager to lead our go-to-market execution and expansion efforts.
The Role
You’ll be the operational heartbeat across Client Success, Delivery/Operations, and interim Sales & Marketing Ops. Your job is to keep clients thrilled, projects on time, the CEO’s calendar full of qualified conversations, and our internal machine running smoothly. As we scale, this role will help spin out a dedicated Sales & Marketing Coordinator (target ~6 months).
What You’ll Do
- Client Success
- Lead onboarding, set goals, and run weekly check-ins
- Track health, NPS, renewals, and upsell opportunities
- Capture testimonials and build case studies
Operations & Delivery
- Own project plans, briefs, timelines, and QA for design & engineering
- Run sprints, manage capacity, and unblock the team
- Maintain Notion boards, SOPs, and reporting dashboards
Sales & Marketing Ops (interim)
- Build targeted lead lists; run outbound sequences (Lemlist/Instantly)
- Keep CRM pristine; book qualified CEO meetings
- Coordinate and ship the weekly newsletter; support LinkedIn content
Insights & Systems
- Turn client campaign data into actionable recommendations
- Automate repeatable workflows
- Ensure data accuracy across tools and reports
Day-to-Day Cadence
- Respond to client Slack/email, update pipeline & tasks in Notion
- QA deliverables; move tickets; escalate risks early
- Launch/optimize outbound steps; confirm meetings and prep materials
- Weekly: client check-ins, sprint planning/retro, outreach & newsletter report for CEO
You’ll Thrive Here If You
- Have 3–7 years in client success, operations, project operations, or sales ops in a startup or agency
- Write crisply, manage details flawlessly, and love turning chaos into clean systems
- Are proactive, numbers-driven, and comfortable owning outcomes end-to-end
Nice to Have
- Experience coordinating designers/engineers in a sprint model
- Content ops familiarity (repurposing Looms/notes into posts & emails)
Why Join CellarAI
- High ownership and direct impact with founder-level visibility
- Career path to Head of Operations or Client Success Lead, plus the opportunity to build your own Sales Ops team
- Remote-first, async-friendly culture focused on output over hours
How to Apply:
Send your resume/LinkedIn and a short note on a complex project you’ve operationalized (what you did, tools, before/after metrics) to anita@cellarco.ai (or apply via LinkedIn “Easy Apply”). Include “Growth Ops Manager” in the subject.
