What are the responsibilities and job description for the Repair Technician & Customer Service Representative position at Cell Phone Repair?
CPR Cell Phone Repair is looking for a dependable, motivated, and customer-focused Repair Technician & Customer Service Representative to join our team.
This is a hands-on position combining electronics repair, technical troubleshooting, customer service, and sales. You'll work directly with customers to diagnose problems, recommend solutions, complete repairs, and provide a positive experience from start to finish.
Position Details
- Full-time: 35–40 hours per week
- Flexible scheduling with weekend availability required
- Competitive hourly pay based on experience
- Performance-based bonuses and additional incentives
- Paid holidays and PTO after one year
- Employee discounts
- Paid on-the-job training
- Opportunities for advancement
Bilingual English/Spanish candidates are strongly encouraged to apply.
ResponsibilitiesCustomer Service & Sales
- Welcome customers and provide friendly, professional service.
- Listen to customer concerns and recommend appropriate repair solutions.
- Explain repair options, pricing, and turnaround times.
- Create repair tickets, process transactions, and maintain accurate records.
- Answer phone calls, emails, and online inquiries.
- Communicate repair updates and address customer questions.
- Educate customers about accessories, products, and additional services.
- Help meet store sales goals.
Repair & Technical Support
- Diagnose, troubleshoot, and repair smartphones, tablets, and other supported devices.
- Diagnose and repair desktop and laptop computers.
- Troubleshoot hardware and software issues.
- Build and upgrade custom desktop computers.
- Test devices after repairs to ensure proper functionality.
- Follow repair procedures and handle customer devices with care.
- Maintain a clean, organized repair workspace.
- Stay current with new devices and repair techniques.
Qualifications
We're looking for someone who:
- Has 2 years of experience in customer service, electronics repair, technical support, or a related field.
- Enjoys technology, troubleshooting, and solving problems.
- Takes pride in quality workmanship and excellent customer service.
- Communicates clearly and professionally.
- Can explain technical issues in a way customers can easily understand.
- Is dependable, organized, detail-oriented, and self-motivated.
- Can work independently while contributing to a team.
- Can multitask in a fast-paced retail and repair environment.
Preferred Qualifications
- Bilingual in English and Spanish.
- Experience repairing smartphones, tablets, laptops, or desktop computers.
- Knowledge of computer hardware and operating systems.
- Experience building or upgrading custom PCs.
- Previous experience in a repair shop, electronics retail, or technical support.
Why Join CPR?
At CPR Cell Phone Repair, we value technical expertise, excellent customer service, teamwork, and continuous learning. We invest in our employees and provide opportunities to develop new skills and grow with the business.
If you enjoy technology, solving problems, and helping people, we'd love to hear from you!
Pay: $13.00 - $15.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $15