STORE MANAGER, HOUSTON GALLERIA

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

The Store Manager at Houston Galleria is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

YOUR IMPACT:

Organization:

• Maintain a clear and effective store organization (by support functions and product categories)
• Communicate on all organizational changes within the store

Recruitment and Induction:

• Engage in the recruiting process of staff along with Human Resources and Regional Manager
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
• Maintain a pool of potential candidates

Staff Development and Retention:

• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Organize a monthly review of staff on One-to-One basis
• Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources
• Evaluate individual staff performance through MPP process
• Retain staff by identifying and developing growth potential of individual staff members

Customer Service:

• Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers
• Coach and develop the team to maintain the highest degree of customer service every day

Operations:

• Use Retail Pro and its inventory management functions
• Work with Buyer for OTB and ordering responsibilities
• Provide monthly qualitative and quantitative business reports as stipulated by the NY management team
• Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
• Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
• Cycle/Physical inventory requirements must be met as set by NY management
• Implements directives from corporate office

Store Appearance:

• Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team
• Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-house

Administration:

• Ensure that key documents such as working contracts and invoices are kept in store
• Create staff work schedules and ensure appropriate store coverage
• Manage planning of paid holidays, absences, and report accordingly

Sales:

• Continuously empower sales staff and ensure principles of Céline customer service are followed
• Drive sales to meet or exceed sales budgets
• Find opportunities to and aid sales associates in fortifying client relationships through clienteling
• Follow on a day-to-day basis the sales performance of the store, and a monthly basis the sales performance of the sales associates
• Set individual monthly objectives for each member of the team

Product Category Management:

• Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)
• Keep all product support tools well organized and ensure all team members have access to the information

Store Visuals:

• Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser

Human Resources:

• Supervise store personnel and carry out company policies
• Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
• Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office
• Responsible for personnel matters including hiring and termination (with approval from Regional & HR)
• Coach and develop employees in all areas of performance and lead full MPP responsibility

KEYS FOR SUCCESS

Education:

• Business School, University or “equivalent experience”

Experience:

• Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

Languages: Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.