CLIENTELING TRAINEE

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

Reporting to the Clienteling senior manager, the Clienteling Trainee will play a key role in the implementation of CELINE Clienteling initiatives at the Regional level.

YOUR IMPACT

With a strong focus in client events & experiences, the Clienteling trainee main responsibilities are:

Client Animations

• Coordinate all network events in collaboration with the Clienteling team, ensure the organization and roll-out of each events, aligned with the Maison guidelines and the regional strategy
• Support in the execution of the animation’s strategy, implement all events in partnership with the regional and central teams (360 approach, ie Stores, Merchandising team, VM team ….) ensuring that the Maison standards are respected. Oversee all logistical tasks such as communicating with vendors, coordinating with warehouse on inventory movements, creating logistical schedule, managing on-site contacts ….
• Help to build reporting to understand performance vs. our objectives at the regional, store and client advisor level,
• Track inventory, materials & samples creating post-event recaps, archive all event photos and communication tools/collateral
• Ensure a continuous benchmark of our main competitors in the market on relevant client experience topics
  
  

Client Expérience / Gifting & Cares

• Help and support the retail team to offer personalized experiences for each one of our customers.
• Help & support client identification for high-end international or regional events
• Organize client treatment during High-end event (hotel selection, personalized itinerary…)
• Manage the stock of the gifts, according to the occasions and the in-store/out store animations...
• Measure and monitor the impact of all initiatives at the local market / client level
• Monitor market trends and competitive activities on various client experience topics
  
  

Job Responsibilities

KEYS FOR SUCCESS

Education:

• MUST BE AN ACTIVE STUDENT IN THE NYC AREA
  
  

Compentencies

• Keen on Clienteling / CRM experience in a luxury and/or fashion environment
• Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
• Strong business and entrepreneur sense
• Team player / interested in the success of the organization as much as his / her own
• Passion for field / stores
• Responsibility for timeline deliverables
• Analytical skills with an ability to translate results into actionable insights
• A confident communicator capable of inspiring collaboration and excitement around the topic in the stores
• Knowledge of Microsoft Office & Salesforce tools (Sales Cloud et Marketing Cloud)
  
  

Profile

OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. The compensation for this position ranges from $18-$20 (hourly). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.