Senior Manager, Operations Quality

General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Senior Manager (SMG)
Job Title: Senior Manager, Operations Quality
Job Code: SMG-QUA-OPQ
Job Level: Level 11
Direct/Indirect Indicator: Indirect

Summary

Manages and provides direct and indirect supervision to highly-skilled and senior-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as ISO, IPC, AS, TL
• Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex.
• Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
• Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
• Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)
• Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk

Knowledge/Skills/Competencies

• In depth knowledge of quality metrics, ISO standards and processes.
• Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM)
• Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans
• Strong Project Management Skills
• Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment.
• Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint.
• Excellent knowledge of manufacturing processes

Physical Demands

• The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Sustained visual concentration on numbers, legal documents.
• Occasional overnight travel is required.

Typical Experience

• 11 to 14 years

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.