Helpdesk Technician - Tier I

Location: Washington, DCClearance: Public TrustEmployment Type: Full-TimeCompany DescriptionCelestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we don’t just check boxes. We solve real-world problems that matter.We’re building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be.OverviewThe Tier I Help Desk Support Technician provides front-line technical support to government end users. This role focuses on timely issue resolution, exceptional customer service, and accurate ticket documentation.Key ResponsibilitiesServe as the first point of contact for hardware, software, and network-related inquiries.Answer, log, and triage help desk tickets via phone, email, and ticketing systems.Provide basic troubleshooting for desktops, laptops, mobile devices, printers, and standard applications.Perform password resets, account unlocks, and user access support.Escalate complex issues to Tier II or Tier III as needed, following established procedures.Maintain detailed and accurate ticket documentation.Follow government IT policies, security protocols, and SLAs.Support onboarding activities such as workstation setup and peripheral configuration.Answer, log, and triage help desk tickets via phone, email, chat, and walk ups utilizing internal ticketing systems.Support Windows OS, Active Directory, DNS, and DHCP.Required Qualifications1 year of IT support or help desk experience.Familiarity with Windows OS, Microsoft 365, and service desk tools.Strong knowledge of Microsoft Office 365, Azure, Windows operating systems, Active Directory, and network fundamentals.Strong customer service and communication skills.Ability to work onsite based on contract needs.Ability to obtain and maintain required government clearance.Preferred QualificationsCompTIA A , Network , or similar certification.Experience supporting federal environments.

Salary : $50,000