Automotive General Manager

Overview

Celebration Auto Mall is seeking a highly motivated , extremely detail oriented , team builder that is driven by customer satisfaction and growth. Celebration Auto Mall is a pre owned automotive dealership with a franchise look and a family run business feel.

We maintain an extremely clean inventory , we work with several leading financial institutions , leading extended contract companies and offer a customer experience like no other to offer a stress free purchasing experience.

We have a full service department, detail department and our facility has room to grow for other opportunities.

As we continue to grow and , we are seeking a dynamic and experienced General Manager to lead our team and drive the success of our operations. The ideal candidate will possess a strong background in sales and management, with a proven ability to enhance operational efficiency, develop staff, and achieve business goals. This role requires excellent communication skills and a passion for delivering exceptional customer service.

Duties

• Oversee daily operations of the sales department, ensuring high standards of customer service and operational efficiency.
• Develop and implement sales strategies to maximize revenue, including upselling techniques and managing the sales pipeline.
• Train, mentor, and manage staff to foster a positive work environment and promote professional development.
• Communicate effectively with team members, providing guidance and support to achieve individual and team goals.
• Handle outbound sales initiatives to attract new customers and build lasting relationships.
• Ensure compliance with company policies and procedures while maintaining a safe and productive work environment.
• Utilize phone etiquette skills to manage customer inquiries and resolve issues promptly.
• Oversee and develop channels to reach customers in an effective manner such as social media , advertising , etc.
• Oversee customer purchases to ensure each and every customers experience is handled in a professional and timely manner.
• Monitor each department to maintain efficiency and pipeline of incoming and outgoing vehicles are flowing through each department and each task is completed.
• Oversee each vehicle is ready for sale , oversee titles are in place , oversee each vehicle is properly marketed and ready for sale.

Qualifications

• Proven experience in retail management or a similar leadership role.
• Strong understanding of retail math concepts and their application in daily operations.
• Excellent communication skills, both verbal and written.
• Demonstrated ability in outbound sales strategies with a focus on building customer relationships.
• Proficient in upselling techniques to enhance customer experience and drive sales growth.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to work collaboratively within a team while also being self-motivated.
• Hands on position and working with each department to ensure the flow of the vehicles is handled efficiently and professionally.

If you are an enthusiastic leader with a passion for retail management, customer satisfaction and able to lead a team for growth and success , we would love you to apply!

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Health insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• No nights

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Ability to Commute:

• Pembroke, MA 02359 (Required)

Ability to Relocate:

• Pembroke, MA 02359: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $100,000