Telecommunications Project Coordinator

We are seeking a Project Coordinator to support the successful intake, coordination, and execution of Metro Ethernet (MetroE) service requests within a fast-paced telecommunications environment. This is a fully remote position supporting teams throughout the Northeast region, with flexibility to work either a 7:00 AM EST or 9:00 AM EST start time.

This role serves as a critical link between pre-sales teams, technical specialists, field resources, and business partners. The Project Coordinator will manage service requests from initial intake through survey coordination, tracking, reporting, and handoff activities while ensuring adherence to service level agreements (SLAs) and internal processes.

The ideal candidate will possess telecommunications experience, strong organizational skills, and an understanding of fiber-based network services. Individuals with experience supporting Metro Ethernet services, fiber infrastructure, project coordination, or telecommunications provisioning environments are highly preferred.

• Receive and manage Metro Ethernet service requests from pre-sales teams.
• Review incoming requests from internal databases and queue management systems.
• Enter and maintain project information within Smartsheet and other operational platforms.
• Create and manage tickets within project and workflow management systems.
• Coordinate field surveys and assign survey activities to business partners or field specialists.
• Establish survey timelines and communicate required completion dates.
• Track survey progress and ensure deliverables are completed within established SLAs.
• Update project information across multiple systems and platforms throughout the project lifecycle.
• Communicate survey results and project updates back to sales and operational teams.
• Run reports and monitor project milestones to ensure timely completion.
• Work closely with engineering, sales, specialists, and field resources to support service delivery.
• Ensure project records, status updates, and documentation remain accurate and up to date.
• Assist with process improvement initiatives and operational reporting activities.

• 3 years of experience in project coordination, telecommunications operations, service delivery, provisioning, or a related role.
• Experience working within a telecommunications or networking environment.
• Understanding of fiber optic infrastructure and fiber-based network services.
• Strong data entry, tracking, and reporting skills.
• Experience managing multiple projects, requests, or workstreams simultaneously.
• Proficiency with Microsoft Excel and Smartsheet.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Must reside within the Northeast region.

• Experience supporting Metro Ethernet (MetroE) services.
• Understanding of fiber network architecture and service delivery processes.
• Knowledge of wavelength services, fiber routing, and network connectivity concepts.
• Familiarity with 100G network services and fiber capacity requirements.
• Understanding of headend locations and fiber transport networks.
• Experience working with service provisioning, network implementation, or telecom operations teams.
• Previous experience with:
  • P2
  • Polaris
  • Smartsheet
  • Sentry
  • Orion
  • Similar telecom workflow and provisioning systems

• Ability to quickly learn new products, systems, and operational processes.
• Strong attention to detail and data accuracy.
• Ability to prioritize competing deadlines while maintaining SLA compliance.
• Comfortable working across multiple systems simultaneously.
• Strong customer and stakeholder communication skills.
• Collaborative mindset with the ability to work effectively across sales, engineering, and operational teams.
• Self-starter who can manage responsibilities with minimal supervision.

The ideal candidate has a telecommunications background with exposure to fiber networks and Metro Ethernet services. They understand the technical aspects of fiber-based connectivity, can effectively coordinate projects and surveys, and are comfortable managing information across multiple systems. Candidates with experience in provisioning, service delivery, project coordination, fiber operations, or telecom data analysis environments will be especially successful in this role.

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