Sales Operations Coordinator

Role: Sales Operations Coordinator
Rate: $28/hour W2
Location: Baltimore, MD
Schedule: Hybrid (4 days onsite)

We are seeking a Sales Operations Coordinator to support sales administration, revenue reporting, account reconciliation, and customer account maintenance activities. This role serves as an extension of the sales organization by ensuring accurate revenue processing, researching account discrepancies, maintaining customer data, and providing reporting support to internal stakeholders. The ideal candidate is highly organized, detail-oriented, and analytical, with experience supporting sales operations, billing activities, account management, and revenue reporting.

Key Responsibilities

• Provide administrative and operational support to the sales organization through reporting, account maintenance, and revenue-related activities.
• Research unreported and unpaid accounts and coordinate with customers, distributors, and internal teams to support timely revenue collection.
• Assist with month-end revenue reconciliation and ensure accurate revenue booking and processing.
• Review account balances, billing records, and customer ledgers to identify discrepancies and outstanding items.
• Maintain and update customer, affiliate, and account information, ensuring data remains accurate and current.
• Identify billing adjustments, work order discrepancies, and data errors impacting revenue accuracy and reporting.
• Generate recurring and ad hoc sales, revenue, and operational reports for management and business partners.
• Coordinate data collection from internal and external stakeholders and ensure accurate entry into reporting systems.
• Validate data, perform reconciliations, and maintain reporting accuracy across multiple platforms.
• Partner with Sales, Finance, Operations, and Customer Service teams to resolve account issues and improve data quality.
• Support process improvement initiatives designed to enhance reporting accuracy, operational efficiency, and revenue tracking.
• Assist with special projects and additional departmental responsibilities as assigned.

Required Skills

• 2 years of experience in sales support, sales operations, customer account management, billing, collections, accounts receivable, or related administrative functions.
• Experience researching account discrepancies and resolving customer account issues.
• Strong data entry, reconciliation, and reporting skills.
• Experience working with customer account balances, billing records, and revenue-related reporting.
• Strong attention to detail and ability to work accurately with large volumes of information.
• Proficiency with Microsoft Excel, including data analysis and reporting.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong relationship management skills.

Nice to Have Skills

• Previous sales administration or sales operations experience.
• Experience supporting month-end reconciliation and revenue reporting processes.
• Salesforce experience.
• Avaya experience.
• CSG experience.
• Experience working with CRM platforms and reporting systems.
• Experience supporting contract, revenue, or customer account management functions.
• Telecommunications, cable, utility, or service industry experience.
• Experience identifying process improvement opportunities and improving operational workflows.
• Associate's or Bachelor's degree in Business, Finance, Accounting, Communications, or a related field.

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