What are the responsibilities and job description for the Help Desk Support Analyst (Junior) position at CEI?
Job Title: Help Desk Support Analyst (Junior)Location: Coraopolis, PA Work Type: Hybrid or Remote (depending on shift)Duration: 6 months contract w/ potential of extension or conversion Rate: 18.50/hr on W2Responsibilities:Provide desktop and client support for Windows desktops/laptops, MacBooks, servers, and imaging servicesSupport retail technology (registers, pin pads, handheld PDT devices)Perform basic user and application support (password resets via Active Directory, MFA, VPN connectivity)Document issues and resolutions using ticketing systemsWrite clear technical support reports and documentationDeliver excellent customer service through professional communicationDe-escalate issues and remain calm under pressureQualifications:Experience in desktop/client support (Windows, Mac, servers, imaging)Retail technology support experienceBasic user/application support (Active Directory, MFA, VPN)Familiarity with ticketing systems and technical documentationStrong customer service and communication skillsEducation: Associate degree strongly recommended or equivalent technical support experience#INDGEN #ZR
Salary : $20 - $27