What are the responsibilities and job description for the Cntrl Reservations Agent position at CEDCO - The Mill?
Part Time
BASIC FUNCTION:
This position is responsible for Hotel, RV Park and Special Event guest reservations. This position is also responsible for answering the entire main Mill Casino phone lines and forwarding all calls appropriately and in a timely manner.
POSITION REQUIREMENTS:
Must be able to type 45 wpm, excellent phone voice, computer experience essential, including all Windows applications. Preferred front desk, call and/or 2 years customer service experience.
Knowledge of the Millionaire Club Program and comping criteria a plus.
Must have excellent writing and proof reading skills. Previous experience is required.
Good administrative organization skills required.
Ability to work with large volumes of detail deadlines and pressure situations.
Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
Ability to sit for long periods of time.
Must possess a pleasant and ealily comprehensive voice.
Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
Must be able to maintain strict confidentiality relative to financial data, casino procedures, company promotions and policies, and guest information.
Ablity to read, write, speak, and understand English.
Able to work flexible hours, varying shifts, holidays and weekends.
Ability to work in a highly structured and measured environment.
Must be able to work in a fast paced environment while maintaining a low level of stress.
Ability to memorize data concerning various events, promotions, and services.
Maintains a high level of quality of accuracy in their performance.
Communicate in a professional and poised manner, using crisp, clear and concise language.
Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
BASIC FUNCTION:
This position is responsible for Hotel, RV Park and Special Event guest reservations. This position is also responsible for answering the entire main Mill Casino phone lines and forwarding all calls appropriately and in a timely manner.
POSITION REQUIREMENTS:
Must be able to type 45 wpm, excellent phone voice, computer experience essential, including all Windows applications. Preferred front desk, call and/or 2 years customer service experience.
Knowledge of the Millionaire Club Program and comping criteria a plus.
Must have excellent writing and proof reading skills. Previous experience is required.
Good administrative organization skills required.
Ability to work with large volumes of detail deadlines and pressure situations.
Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
Ability to sit for long periods of time.
Must possess a pleasant and ealily comprehensive voice.
Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
Must be able to maintain strict confidentiality relative to financial data, casino procedures, company promotions and policies, and guest information.
Ablity to read, write, speak, and understand English.
Able to work flexible hours, varying shifts, holidays and weekends.
Ability to work in a highly structured and measured environment.
Must be able to work in a fast paced environment while maintaining a low level of stress.
Ability to memorize data concerning various events, promotions, and services.
Maintains a high level of quality of accuracy in their performance.
Communicate in a professional and poised manner, using crisp, clear and concise language.
Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.