Casino Manager - Medford

Let's Be Friends!

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION (the primary purpose of this position):

The primary function of the Casino Manger is to facilitate the administrative and systems operations of the Slot Department assuming leadership duties in the day-to-day supervision of the gaming staff.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Provides a safe, healthy and friendly work environment for employees and guests; reports and directs safety issues to Safety Committee.
• Approves jackpot payments, administers policy, and resolves guest dispute situations.
• Assists the Director in producing reports, which review and analyze the performance of the gaming floor and make recommendations for changes and suggestions for improvements.
• Provides written and oral communication on a continuous basis to managerial and line level gaming employees regarding upcoming events; policy and procedure changes or enhancements; and games information.
• Maintains administration of gaming operating procedures and policies, updates P&P manuals; attends compliance meetings.
• Manages departmental payroll reports; scheduling of staff and approval of Paid Time Off requests.
• Participates in the development and execution of gaming promotions; slot tournaments; and other promotional campaigns designed to drive revenue.
• Exercises discretion and judgment in resolving guest service issues and managing gaming team performance. Supports team members by handling escalating gaming disputes or service recovery as needed. Models effective guest service techniques and behaviors.
• Exhibits a personal leadership style that reflects professional excellence, integrity and a mature understanding for the necessity to guard and control confidential information.
• Improves staff effectiveness by coaching, training and recommending corrective action.
• Understands player tracking and rewards program. Provides on the floor presence and support during marketing events and promotions during the shift or as needed.

• Coordinates the movement of slot gaming devices, oversees the electrical requirements, supervise conversions, installs and ram clears of gaming device, and manages a preventative maintenance program.
• Ensures that compliance is maintained in the areas of key control, records maintenance, radio protocols, attendance, personal conduct, safety compliance and tools and equipment management for the Slot staff.
• Establishes employee standards of performance and ensures employees are trained for their respective positions to accomplish departmental missions and objectives.
• Assists in the training and development of Tribal Member employees following The Mill's Tribal Member Preference policies.
• Other duties or special projects may be assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

• GED or HS Diploma required with some college level coursework or gaming certificate preferred.
• Five years' experience working with electronic gaming devices with knowledge of practical slot gaming floor operations.
• Five years supervisory and/or leadership experience required.
• Must be a minimum of 21 years old.
• Demonstrated skills working with computers preferably with CDS Windows and data input proficiency. Working knowledge of MS Office products including Excel, Word and Outlook.
• Previous experience trouble shooting gaming systems and working with server-based gaming.
• Familiarity with AutoCAD software for slot placement and floor design
• Ability to maintain an orderly work environment and comply with all required policies and procedures.
• Above average interpersonal skills in order to work with a variety of personnel; must be able to take direction from multiple sources.
• Professional demeanor and appearance required; must be approachable and team oriented.
• Superior guest service skills to include daily guest interactions; guest disputes; and working with difficult people.
• Strong sense of teamwork, the ability to maintain strict confidentially, strong leadership abilities, personal integrity and self motivation.
• Excellent verbal and written communication skills, and the ability to read, write and speak English. Ability to prepare presentations in verbal and written formats.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

This position will work weekends, holidays and evening hours as business demands; schedule frequently demands work hours in excess of a standard work week. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manages anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.