Technology Manager (Technology Services)

Overview

As one of Nebraska's leading child-serving organizations, CEDARS helps children and youth achieve safety, stability, and enduring family relationships. We provide programs and services that help kids and families navigate challenges, strengthen connections, and build brighter futures.

Guided by the belief that every child deserves safety, support, and the opportunity to thrive, we work alongside families, foster parents, community partners, and supporters to make a lasting difference in the lives of children and youth.

At CEDARS, we strive to create a workplace that reflects the community we serve, and where everyone feels like their identities are embraced and valued. When we practice empathy, and celebrate the diverse perspectives of our employees, it fuels innovation and creates an environment where we can attract a broad range of candidates and our employees are empowered to do their best work.

Job Skills / Requirements

Reports To: Chief Financial Officer

Classification: Exempt

Rate of Pay: $60,000-$70,000

Schedule: Monday-Friday 8:00am-4:30pm

Job Summary

The Technology Manager provides day-to-day technology support to CEDARS employees and helps ensure the agency’s technology systems, equipment, and user accounts operate efficiently, securely, and reliably. This position serves as a primary point of contact for technology-related questions and support requests, manages the agency’s help desk ticketing system, assists with hardware and software deployment, and coordinates with third-party technology vendors to resolve issues and maintain effective technology services throughout the organization.

The Technology Manager position requires strong technical problem-solving skills, attention to detail, responsiveness, and the ability to communicate effectively with employees with varying levels of technical knowledge.

Responsibilities

• Manage, prioritize and complete help desk tickets using Autotask ticketing system to support the technology needs of the agency.
• Provide timely technical assistance to employees related to computers, mobile devices, Microsoft 365 applications, user accounts, printers, connectivity, and other technology-related issues.
• Collaborate directly with 3rd party technology vendors, including Bizco and SEI, to troubleshoot issues, coordinate services, and resolve technology-related problems.
• Administers and manages Microsoft 365 user accounts, including account creation, modification, licensing, access, and deactivation for new and separating employees.
• Configure, deploy and maintain agency iPhones/iPads using Maas 360 Mobile Device Management (MDM).
• Assist with the setup, deployment, maintenance, and troubleshooting of computers, peripherals, printers, and other technology equipment.
• Maintain accurate technology-related records, equipment information, and user documentation.
• Meets with new employees for technology onboarding. 
• Perform other duties as assigned by supervisors.
• Adhere to all policies and procedures of CEDARS.
• Maintain confidentiality of clients served by this organization and professional boundaries in the provision of services. Treat all clients with dignity and respect.

Requirements

• Associate's degree in Computer Information Systems Science (CIS), Information Technology (IT), or a related field and/or one year of experience in technology support or a related field.
• Knowledge and experience with the Microsoft 365 environment, including Microsoft 365 Administration, Exchange, SharePoint.
• Knowledge and experience working in Microsoft Active Directory.
• Experience with mobile device management (MDM), particularly Maas360.
• The ability to work positively and patiently with non-technical team members. 
• A genuine interest in and concern for all youth and families.
• Sensitivity to the cultural and socioeconomic characteristics of the clients and families CEDARS serves. 
• Ability to represent CEDARS in a positive and professional manner.
• Ability to communicate clearly and concisely,
• Have a valid Nebraska driver's license and a good driving record.

Education Requirements (All)

Associate's Degree Required

Additional Information / Benefits

As a full-time active employee, you are eligible to participate in the following benefits:

• medical, dental, and vision coverages

• flexible spending accounts and health spending accounts

• personal leave, emergency leave, paid holidays, and floating holidays

• retirement plan with 5% company match

• life & long-term disability insurance

• employee assistance program

• wellness and engagement program

• early childhood childcare discount

• opportunities to collect overtime hours if desired

• shift differentials for overnight hours worked and holidays

• mileage reimbursement

• extensive training and professional development opportunities

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Childcare Discount