Vendor Management Specialist

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At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. Join us and make a difference every single day in service of this important work. We provide an outstanding benefit package that includes healthcare, paid time off and a 403(b). Discover why U.S. News & World Report has named us one of America’s Best Hospitals!

What you be doing in this role:

The Vendor Management Specialist position supports Payor Revenue Management, Patient Services, Health Information Management, Revenue and Compliance Operations by establishing, and maintaining business relationships with new and existing contracted vendors. Responsible for oversight of day-to-day workflows, maintaining vendor profiles, reconciliation of account inventory and cost, collection of supporting documentation and retention of such documentation. Responsible for coordinating services by acting as the company liaison with vendors to ensure vendor performance meets defined expectations and agreements set in contract language. Initiates and maintains key relationships with vendors, revenue cycle leaders, and various information technology departments. May initiate negotiation discussions on behalf of Cedars-Sinai Health System for the best value of patient account services which support operations and business objectives. Will identify opportunities for vendor performance improvement and resource containment opportunities that may result from such identification.

You have a comprehensive understanding of patient revenue management workflow and regulations. You must be able to work in a fast-paced environment in a timely manner with minimal supervision, follow detailed instructions, provide feedback on the development of job aids, and track and report vendor key performance results on a weekly basis. Trouble-shoot system problems, document improvement opportunities and initiate follow up for technical support and problem resolutions. May perform recurring data compilations from varied sources to inform management team of receivables status. May coordinate or monitor progress of special projects related to resolving identified accounts receivable concerns or payor plan issues.

Duties include:

• Attends operations meetings for assigned vendors. Collaborates with revenue cycle operations to actively manage vendor partners. Point of contact for all vendor escalations and communication. Understands business needs and vendor offerings to make recommendations to partners.
• Tracks and reconciles outsourced and bad debt account inventories monthly. Maintains all vendor management office (VMO) work queues assigned timely.
• Performs quality audits accurately and consistently, documents and retains results of any vendor assignment, payor issues, and special collection or coverage projects.
• Manages to and communicates on the adherence of the contract service agreements.
• Effectively communicates statuses of projects to leadership with the ability to provide detailed explanations of solutions or roadblocks.
• Monitors the distribution of data between systems and ensures the accuracy and timeliness.
• Works with leadership to develop standards, processes, and procedures for all new vendor onboarding, system access requests, training and development of requests for proposals.
• Responsible for the development, implementation, compliance and monitoring of services provided by vendor partners. Continuously evaluate and improve existing relationships and establish new partnerships when needed.
• Performs evaluation and expected reimbursements on Out-of-State Blue Card visits for vendors within the Payer Revenue Management team.

Requirements:

• High school diploma/GED required. Bachelor's degree in management, finance, economics, or a related major preferred.
• A minimum of 3 years of work experience managing vendor relationships required.
• Having 3 or more years' experience in Epic healthcare revenue cycle operations is highly preferred.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.